Guest Service Associate

6 months ago

Chennai, India Mercure Chennai Sriperumbudur Full time

Company Description

Job Purpose

This position is responsible for providing prompt and professional F&B service to Hotel’s guests.

Reporting To F&B Manager

Key Interactions

Internally
- Engineering
- Front Office
- Housekeeping
- Kitchen
- Purchasing
- Talent & Culture

Externally
- Guests
- Vendors
- Suppliers

Primary Responsibilities

Outlet Operation
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures
- Deliver F&B services in accordance to departmental standards and procedures
- Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
- Greet all patrons warmly upon arrival at the door and escort them to the table
- Ensure that all food & beverage are served according to service standard
- Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
- Try to remember individual patron’s names and their preferences to extend a personalized service
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
- Thank all patrons for patronizing the outlet upon their departure
- Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Report any complaints, incidents or other irregularities to management
- Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities
- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Span of Control

Nature

Budget responsibilities

Not applicable

Revenue responsibilities

Not applicable

Headcount

Not applicable

Profile

Knowledge and Experience
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- No experience is required

Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

**Job Description**:
Job Purpose

This position is responsible for providing prompt and professional F&B service to Hotel’s guests.

Reporting To F&B Manager

Key Interactions

Internally
- Engineering
- Front Office
- Housekeeping
- Kitchen
- Purchasing
- Talent & Culture

Externally
- Guests
- Vendors
- Suppliers

Primary Responsibilities

Outlet Operation
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures
- Deliver F&B services in accordance to departmental standards and procedures
- Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
- Greet all patrons warmly upon arrival at the door and escort them to the table
- Ensure that all food & beverage are served according to service standard
- Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
- Try to remember individual patron’s names and their preferences to extend a personalized service
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
- Thank all patrons for patronizing the outlet upon their departure
- Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Report any complaints, incidents or other irregularities to management
- Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities
- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hote

  • Guest Service Associate

    6 days ago

    Chennai, Tamil Nadu, India Meraqui Ventures Pvt Ltd Full time

    **Job Title: Guest Service Associate || Guest Handling || Greeting & Welcoming Guest ||** **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in...

  • Guest Service Associate

    6 months ago

    Chennai, India ibis Chennai City Centre Full time

    Job Description **Job Description**: Department : Food & Beverage Service Designation : Guest Service Associate Reports To : Team Leader - F & B Service/ Restaurant & Bar Manager Prime Function: - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by...

  • Guest Service Associate

    7 months ago

    Chennai, India Accor Full time

    Company Description "Why work for Accor? Job Description As a Guest Service Associate, you will play a pivotal role in delivering personalized service and creating unforgettable experiences for our guests at Fairmont Mumbai. Your warm demeanor, attention to detail, and dedication to exceeding guest expectations will contribute to the success of our...

  • Guest Service Associate

    6 months ago

    Chennai, India IBIS Full time

    Company Description Ibis Chennai City Centre **Job Description**: **Job Description**: Designation: Guest Service Associate Department: Housekeeping Reports To: Housekeeping Manager Prime Function: - To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational...

  • Guest Service Associate

    6 months ago

    Chennai, India IBIS Full time

    Company Description Ibis Chennai City Centre **Job Description**: **Department : Food & Beverage Service** **Designation : Guest Service Associate** **Reports To : Team Leader - F & B Service/ Restaurant & Bar Manager** **Prime Function**: - Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also...

  • Director - Guest Service

    7 months ago

    Chennai, India Accor Full time

    Company Description "Why work for Accor? Job Description Operational  Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel. Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed Work closely with Housekeeping and Engineering Department to...

  • Guest Service Associate

    7 months ago

    Chennai, India Accor Full time

    Company Description Job Description Job Description Designation: Guest Service Associate Department: Housekeeping Reports To: Team Leader / Housekeeping Manager Prime Function: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability,...

  • Guest Service Associate

    6 months ago

    Chennai, Tamil Nadu, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate

    1 month ago

    Chennai, India AccorHotel Full time

    Job DescriptionResponsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.Motivate and develop Reception team to ensure smooth functioning of the department...

  • Guest Service Associate

    6 months ago

    Chennai, Tamil Nadu, India IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate

    6 months ago

    Chennai, Tamil Nadu, India IBIS Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate

    3 months ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Job Number** 24155488 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Chennai Mahindra World City, Near Main Entrance, Chennai, TamilNadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...

  • Guest Service Associate

    2 months ago

    Chennai, India AccorHotel Full time

    JobDescription Department   :  Food & Beverage Service Designation  :  Guest ServiceAssociate ReportsTo     :  Team LeaderF & B Service/ Restaurant & BarManager  PrimeFunction: Ensureto provide proficient and professional Food & Beverageservice to the guests by meeting and also exceeding theirexpectations.Welcome the guests by greetingthem...

  • Guest Service Associate

    7 months ago

    Chennai, India Mercure Chennai Sriperumbudur Full time

    Company Description Job Purpose This position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation. Reporting to Housekeeping Manager Key Interactions Internally - Engineering - Finance - Front...

  • Guest Service Associate

    6 months ago

    Chennai, India Novotel Chennai SIPCOT Full time

    **Job Description**: - To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. ü Responsible for usage...

  • F&b Guest Service Associate

    7 months ago

    Thoraipakkam, Chennai, Tamil Nadu, India Holiday Inn Express (Unite of Barque Hotels Pvt Ltd Full time

    **Job Summary**: As a Food and Beverage Guest Service Associate at Holiday Inn Express, you will play a pivotal role in creating a positive and memorable dining experience for our guests. You will be responsible for providing excellent customer service, ensuring efficient operations, and maintaining high standards of cleanliness and hygiene in the food and...

  • Guest Service Associate-housekeeping

    6 months ago

    Chennai, India Marriott International, Inc Full time

    **Job Number** 23198062 **Job Category** Housekeeping & Laundry **Location** Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies and...

  • Guest Service Associate

    1 month ago

    Chennai, Tamil Nadu, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate

    6 months ago

    Chennai, India Marriott International, Inc Full time

    **Job Number** 23197071 **Job Category** Housekeeping & Laundry **Location** The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...

  • Guest Service Associate

    6 months ago

    Chennai, India Mercure Chennai Sriperumbudur Full time

    Company Description Job Purpose This position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Reporting To Front Office Manager Key Interactions Internally - Catering Sales - Engineering - Finance - F&B - Housekeeping -...