Representative, Client Services

2 months ago

Bengaluru Karnataka, India Magnit Full time

Bengaluru, Karnataka, India Req #1320

Thursday, October 24, 2024

**Who We Are**
- Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.**About the Role**:
**What You Will Do**:

- Facilitate the onboarding, extensions, and offboarding processes for contingent workers, including securing contingent worker employment documentation and facilitating the background check process.
- Provide support as needed to contingent workers, our staffing supplier partners, and client managers. This includes responding to inquiries, basic issue resolution, and securing timecard submittals and approvals.
- Prepare, review, and deliver a variety of reports for both internal and external stakeholders.
- Partner with the internal Magnit Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross coverage as needed.
- Act as a partner to Client Services team by actively participating in check-in discussions to further develop understanding on how to best provide the level of support required by the client.
- Develop proficiency within the respective client Vendor Management System (VMS) that includes updating and maintaining data to ensure accurate records are maintained such as worker extensions, pay/ bill rate adjustments, cost center updates, etc.
- Consistently evaluate regular processes for opportunities to implement efficiencies, which will reduce time spent and ensure adequate controls are in place to support future growth, accuracy, and sustainability.
- Manage client related processes to ensure client SLAs and internal department SLAs/ deadlines are consistently met.
- Act as an initial point of contact with contingent workers to address issues and refer/ escalate to the appropriate contact/ department within the Magnit organization as needed.
- Support department wide initiatives, projects, or ad hoc client needs as requested.

**What you’ll need**:

- Bachelor’s Degree
- Good communication & interpersonal skills

**What Magnit will Offer You**

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community

**If this role isn’t for you**

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit.

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.Other details- Job Family
Staff Jobs- Pay Type
Salary- Employment Indicator
Regular

  • Client Service Representative, Avp

    3 weeks ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    **Client Service Representative, AVP**: **Job ID**:R0355253 **Full/Part-Time**:Full-time **Regular/Temporary**:Regular **Listed**:2024-12-11 **Location**:Bangalore **Position Overview**: **Job Title: Client Service Representative** **Location: Bangalore,**India** **Corporate Title: Assistant Vice President** **Role Description** The Listed...

  • Client Servicing Executive

    2 months ago

    Bengaluru, Karnataka, India Rankbloc Full time

    **CLIENT SERVICING EXECUTIVE** **MIN 2-5 YRS OF EXP** **SALARY - 3- 6LPA** **EXCELLENT COMMUNICATION SKILLS** **BANGALORE** **Role Description** This is a full-time on-site role for a Client Services Representative located in Bengaluru. The Client Services Representative will be responsible for managing client relationships, ensuring customer...

  • Client Relations Representative

    7 months ago

    Bengaluru, India Tradejini Financial Services Full time

    Bangalore A Client Relations Representative, or CRR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CRR’s are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk....

  • Client Service Executive

    7 months ago

    Bengaluru, Karnataka, India TriEdge Solutions Full time

    Job Position: - Client Service Executive Location - Bengaluru Job Role: **Job Overview**: Join our dynamic team as a Client Service Representative for our thriving event management company. This entry-level position is ideal for enthusiastic and customer-focused individuals who are passionate about creating memorable experiences. As a Client Service...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time

    **Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...

  • Client Service Representative

    4 months ago

    Indiranagar, Bengaluru, Karnataka, India Virtuoso Productions Full time

    We are #hiring a Client Servicing Specialist!!! We're a digital ads and production company, a dynamic team of creatives driven by innovation. **Job Requirements**: - 2+ years of experience in advertising and marketing - Excellent communication and negotiation skills - Proven client servicing expertise - Passionate about advertising and marketing - PPT...

  • Client Service Representative

    3 months ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Document & Business Solutions (DBS) is the company’s primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, document design & creation, scanning & archiving...

  • Customer Service Representative

    7 months ago

    Bengaluru, Karnataka, India North Star Academy Full time

    **Company: NorthStar Academy** We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. **About Us**: NorthStar Academy...

  • Client Servicing Executive

    2 months ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Hiring **Senior Customer Support Representatives** for an **International Voice Process** in **Bangalore**. **Responsibilities**: - Handle customer inquiries via phone. - Work in **24/7 rotational shifts**. **Requirements**: - **1 year of experience** in customer support. - **Graduation** required. - Strong communication skills. **Package**: Up to **5...

  • Client Servicing Executive

    2 months ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Hiring **Senior Customer Support Representatives** for an **International Voice Process** in **Bangalore**. **Responsibilities**: - Handle customer inquiries via phone. - Work in **24/7 rotational shifts**. **Requirements**: - **1 year of experience** in customer support. - **Graduation** required. - Strong communication skills. **Package**: Up to **5...

  • Customer Service Representative

    7 months ago

    Bommanahalli , Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher...

  • Customer Service Representative

    7 months ago

    Bommanahalli , Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: -...

  • Client Success Representative

    1 month ago

    Bengaluru, Karnataka, India Voyager Health (P) Ltd. Full time

    **Position**: Client Success Representative **Key Responsibilities**: **1. Customer Interactions**: - Provide accurate and detailed information about our products and services to customers, assisting them in making informed decisions. **2. Product Demos and Troubleshooting**: - Conduct product demos to showcase the features and benefits of our offerings...

  • Customer Service Representative

    7 months ago

    Marathahalli, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher...

  • Customer Service Representative

    7 months ago

    Bommanahalli , Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to...

  • Customer Service Representative

    7 months ago

    Bommanahalli , Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to...

  • Customer Service Representative

    6 months ago

    Varthur, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to...

  • Customer Service Representative

    7 months ago

    Varthur, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to...

  • Customer Service Representative

    7 months ago

    Varthur, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India Altruist Full time

    **Requirements and skills(contact number 7011158584)** - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of...