Customer Retention Officer

6 months ago


Kochi, India Bharath financial inclusion ltd Full time

This is a full-time on-site role for a Customer Retention Officer located in Kochi. The Customer Retention Officer will be responsible for creating and implementing strategies to retain customers, ensuring customer satisfaction, and addressing customer complaints. This role requires building and maintaining positive customer relationships and will include managing customer accounts, analyzing customer data to generate insights, and identifying cross-selling and upselling opportunities to enhance customer value.

**Salary**: ₹16,500.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Finance: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8712620053



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