Customer Service Representative

1 week ago

Ghatkopar West Mumbai Maharashtra, India SimplyTrip Full time

**Company Summary**:
SimplyTrip is a Premium Bus & Luxury Car Rental Company currently serving in Mumbai, Pune, and Delhi city. We’re working on building a consumer brand with exemplary service experiences along with a culture of striving for complete customer satisfaction.

We’re looking to build an excellent team to help us go from being the biggest bus rental company in Mumbai to a leading Pan India Travel Brand.

**Role overview**:
We’re seeking to onboard an enthusiastic & dedicated Customer Service Executive to help manage the operations and customer experience aspect of our service.

We’re looking for a young customer service enthusiast to join our team and help us provide our customers with industry-leading service levels & to keep every one of our customers fully satisfied.

**The mission for the role**:
To Execute & Manage the entire post-booking process of customers. Resolve any trip issues/queries with the greatest level of courtesy & as efficiently as possible. And help with the timely release of payments & invoicing.

**Outcomes**:
1) Work on maintaining your CSAT score above 93% from Month 3
2) Execute the operations process & required briefings to ensure hassle-free travel experiences for all assigned customers
3) Work to ensure all tickets are closed within their set deadlines (As per ticket priority)
4) Work to ensure the lowest TAT for responses to customers' chats & queries
5) Help customers & supply chain partners with billing, invoicing & payments
6) Work creatively to solve problems towards a zero-issue operations process

**Why work for SimplyTrip?**
1) Work for a young & energetic startup, as we work towards building a Pan-India Bus Rental Brand
2) Unlike other Customer Support roles which have you only call/chat with templates. Have complete ownership over varied processes from booking management, calls, chats, payment & innovative process improvements
3) Have the opportunity to grow & implement your skills in Leadership, Process management, Planning, Reporting & Execution of projects
4) Personal Mentoring to help you grow in your career
5) Youthful culture that celebrates our successes
6) A ‘promote from within culture’ will see our best contributors grow exponentially.

**Skills & Requirements**:

- Extremely strong work ethic with high standards
- 12th pass or equivalent - English medium
- 2 years telephonic customer service experience
- Excellent verbal & written communication skills
- Very well-versed in English & Hindi.
- Good interpersonal skills to build strong relationships.

Pay: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Fixed shift

Supplemental pay types:

- Quarterly bonus

Application Question(s):

- Will you be able to commute daily to the Ghatkopar West office location?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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