Customer Success Operations Coordinator

2 weeks ago

Mumbai, India Forbes Advisor Full time

Company Description
**Forbes Advisor **is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist
- and expert-written insights, news and reviews on all things personal finance. We’re dedicated to helping turn aspirations into reality. We do this by providing consumers with the knowledge and research they need to make informed financial decisions they can feel confident in, so they can get back to doing the things they care about most.

Forbes Marketplace is looking for a Customer Success Manager who thrives in a team, goal-oriented environment. Reporting to the Director of International Business Development, the individual in this role will work closely with stakeholders for the Financial Services vertical while also assisting the wider commercial teams in identifying, executing, and optimizing growth opportunities across our portfolio.

**Job Description**:
**LOCATION **:Chennai/Mumbai

**RESPONSIBILITIES**:

- Support the Director of International Business Development in achieving the revenue and growth targets for India and other International locations.
- Research financial services partners for the India and International Market
- Develop a networking plan for affiliate programs and direct partnerships.
- Manage collection of creative assets, product links, tracking and ad verification from clients / agency contacts and coordinate with the international financial services commercial team.
- Work closely with internal compliance and content teams, as well as external partners to ensure all placements are compliant.
- Database management - update all new partners and contacts on netsuite
- Project Manage and coordinate with internal teams all necessary elements for campaign execution
- Work with internal teams on billing reconciliation - strong relationship with finance for all new partner set up.
- Produce media decks for India and other International locations for financial services products.

**REQUIREMENTS**:

- Exceptional communication and organizational skills
- Previous experience with affiliate/marketing programs would be an advantage
- Knowledge of financial services in the India market would be an advantage.
- Ability to manage stress well, and juggle multiple account challenges at once.
- Fluent in Microsoft Word, Excel and PowerPoint

**PERKS**:

- Day off on the 3rd Friday of every month (one long weekend each month)
- Monthly Wellness Reimbursement Program to promote health well-being
- Paid paternity and maternity leaves
- Fully stocked pantry
- Gaming area with table tennis, pool, and carom tables
- Amphitheater for screening sports events, movies, and town hall

**Qualifications**:
Degree or equivalent

Additional Information

All your information will be kept confidential according to EEO guidelines.

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