Customer Success Operator

3 weeks ago

Navi Mumbai, India S5 Agency World Ltd Full time
The primary function of the Global Customer Success Operator is to support Global Customer Success Lead, S5 Local / Regional offices & Management to ensure the implementation and delivery of client requirements.

Duties & Responsibilities:Oversee and manage the day to day client delivery process working closely with Global Customer Success Lead and Global / Regional Hubs. Some of the key responsibility are listed below but development of the role will depend on the skill sets of the applicant. The ideal candidate will be results and target driven and be able to demonstrate the following;Show a proven track record of client supportIT savvy and capable of quickly learning/understanding operating systemsBe polite but have a tenacious telephone and email mannerMaintain good commercial relations with the clientsHave the discipline to work to strict deadlines and targetsNot afraid to investigate and resolve queries both internally and externallyOrganized record keeping and follow-upHigh level Customer Service mentalityNot a 9-5 mentality

Education and experience:Fluent or Advanced English, other languages are an advantage.Previous experience in customer service working for cruise related business, having knowledge of ticket bookings and industry functionalities & abbreviations.Knowledge of the Maritime and Cruise industryExperience working in an international hub structure environmentOrganized person, ability to analyze and optimize processesStrong knowledge and experience with Microsoft Office, including Excel, word, PPT.Strong verbal and written communication skills.Must be able to work in a team environment.Strong customer service skills, including professional telephone demeanor.Must be able to comply with all S5 policies and procedures.Highly motivated and able to meet goals and measurable achievements.

Who we are:We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

S5 Agency World is a leading shipping industry partner offering global shipping agency services and hub solutions. Acting as the one stop solution for charterers, ship managers and ship owners/operators in local ports all over the world, S5 Agency World gives its clients total confidence and transparency of what is taking place with their vessels and funds. With a focus on the detail, S5 can deliver the best in shipping agency services, from cargo services to owner husbandry services to international hub services. At S5, we don’t expect our customers to settle for second-best and you shouldn’t either.

Feel free to wander around our official channel at LinkedIn to get as much information as you want from us and our culture.

Why work for us?You’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

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