Professional 1 Business Process Outsourcing
2 months ago
**Essential Job Functions**
- Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites.
- Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s).
- Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
- Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
- Monitors processes and resolves participant issues; escalates as appropriate.
**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, information technology, computer science or related field preferred
- Three or more years of business process outsourcing, consulting or systems implementation experience
- Experience working with business processes
**Other Qualifications**
- Organizational and time management skills
- Communication, presentation and facilitation skills
- Ability to assess clients' business and identify improvement opportunities
- Willingness to travel
**Work Environment**
- Office environment
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