Workplace Experience Coordinator

3 weeks ago

Bengaluru, India JLL Full time

JLL supports the Whole You, personally and professionally.

Workplace Experience Coordinator
Work Dynamics

What this job involves?
Job Responsibilities
- Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
- Execute experience services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
- Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
- Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
- Strive to continually improve experience service performance
- Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Ensuring Exceptional Service
- Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
- Assists with third party vendor relationships and service partners to provide maximum service delivery - Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
- Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards
- Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
- Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
- Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
- Assistance and flexibility with Client events as needed to ensure flawless delivery
- Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
- Provide administrative and operational excellence for soft services
- Perform additional job duties, as requested

**Qualifications**:

- Bachelor’s degree or equivalent
- 1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
- Exceptional customer service skills and professionalism with a passion for hospitality - Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Ability to work independently - strong prioritization and time management skills - Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
- Excellent verbal and written communication skills with the ability to communicate professionally
- Excellent organizational skills and process management
- Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real e

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