Sales and Support Associate
5 months ago
**Job Title**: Sales and Support Executive
Dhokiyas's Research Analyst is currently seeking a motivated and customer-oriented Sales and After Sales Support Executive to join our team. This role will be responsible for managing sales activities and providing excellent support to our customers post-purchase.
**Responsibilities**:
**1. **Conducting sales calls and presentations to potential clients.
**2. **Maintaining relationships with existing clients and upselling additional products or services.
**3. **Providing after-sales support to customers, including answering queries, resolving complaints, and providing technical assistance.
**4. **Collaborating with the sales team to develop strategies for achieving sales targets.
**5. **Monitoring customer satisfaction and collecting feedback to improve our products and services.
**6. **Keeping track of sales metrics and preparing reports on sales performance.
**7. **Assisting in the development of sales and marketing campaigns to attract new customers.
**Requirements**:
**1. **Bachelor’s degree in Business Administration or a related field.
**2. **Proven experience of 2years in sales and customer service roles.
**3. **Excellent communication and interpersonal skills. English language proficiency mandatory
**4. **Strong problem-solving abilities and attention to detail.
**5. **Ability to work independently and as part of a team.
**6. **Proficiency in MS Office and CRM software.
**7. **Knowledge of sales techniques and customer relationship management principles.
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Shift:
- Day shift
Supplemental pay types:
- Commission pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
**Language**:
- English (preferred)
**Location**:
- Varachha, Surat, Gujarat (preferred)
Work Location: In person
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