Logistics Executive
3 weeks ago
**Responsibilities**:
**Customer Inquiries**:
- Respond promptly to customer inquiries regarding shipment status, delivery schedules, and logistics processes.
- Provide accurate and detailed information to customers about their orders and address any concerns or issues.
- Make outgoing calls on NDR, RTO and as per other requirement.
**Order Processing**:
- Process customer orders, ensuring accuracy in product selection, quantity, and delivery details.
- Collaborate with internal teams to facilitate the smooth processing of orders and timely delivery to customers.
- Issue Resolution:
- Investigate and resolve customer complaints, discrepancies, and delivery issues in a professional and timely manner.
- Work closely with the logistics team to identify root causes of problems and implement corrective actions.
**Communication**:
- Maintain open and effective communication with customers, carriers, and internal stakeholders.
- Keep customers informed of any changes in delivery schedules or unexpected issues that may impact their shipments.
**Documentation**:
- Ensure accurate and complete documentation for all customer interactions and issue resolutions.
- Prepare reports and maintain records of customer interactions, transactions, and feedback.
**Continuous Improvement**:
- Identify opportunities for process improvement in customer support procedures and logistics operations.
- Provide feedback to management on recurring issues and contribute to the development of solutions.
**Qualifications**:
- High school diploma/ Degree equivalent; additional education in logistics, supply chain management, or a related field is a plus.
- Proven experience in customer support or a similar role within the logistics or transportation industry.
- Knowledge of logistics and supply chain processes.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with customer relationship management (CRM) software.
Contact : +91 9136634134
Schedule:
- Day shift
Ability to commute/relocate:
- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Logistics: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
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