Customer Service

6 months ago

Chennai, India Momentive Full time

Job Title:
Customer Service & Inside Sales Representative

Summary:
The Position is the prime contact for Momentive sample order related activities and management of the Customer requests. The position implies to provide best in class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, business knowledge; Products knowledge and Order to Cash process
- Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples - non exhaustive list.

Responsibilities Include:
- The Customer Service Rep /Inside sales role creates and manages the sample orders and manages the customer information for the TIER 1 types of demands (product documentations, technical data sheets, MSDS, certificates) As needed, this position drives the connection of customers with key business partners within the organization. Efficiently process Order-to-Cash activities for sample orders - from prospects / customers demands through sample order creation until order confirmation; Execution as a focus, using mainly SAP & Salesforce tools.
- Keep clients informed proactively about the sample order status and the status of their requests and take appropriate actions to maximize Momentive ability to Serve.
- Act as the front line business role (aside commercials) for all inquiries related to products, service and supply chain to ensure full satisfaction of customers on products, services and features.
- Analyze data from SAP reports to identify open issues and take action.

Qualifications:
The following are
_required _for the role

Good Communication and command over English.

Good Interpersonal Skills

Good Microsoft Office knowledge.

What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future.
_#BePartoftheSolution_

About Us:

- Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

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