Receptionist Telephone Operator
6 months ago
Job Duties and Tasks for: "Telephone Operator"
1) Interrupt busy lines if an emergency warrants.
2) Keep records of calls placed and received, and of related toll charges.
3) Listen to customer requests, referring to alphabetical or geographical
directories to answer questions and provide telephone information.
4) Monitor automated systems for placing collect calls and intervene for a
callers needing assistance.
5) Observe signal lights on switchboards, and dial or press buttons to make
connections.
6) Offer special assistance to persons such as those who are unable to dial
or who are in emergency situations.
7) Operate telephone switchboards and systems to advance and complete
connections, including those for local, long distance, pay telephone, mobile,
person-to-person, and emergency calls.
8) Provide relay service for hearing-impaired users.
9) Set up conference calls in different locations and time zones.
10) Suggest and check alternate spellings, locations, and/or listing formats
to customers lacking details or complete information.
11) Calculate and quote charges for services such as long-distance
connections.
12) Consult charts to determine charges for pay-telephone calls, requesting
coin deposits for calls as necessary.
13) Operate paging systems or other systems of bells or buzzers to notify
recipients of incoming calls.
14) Promote company products, services, and savings plans when
appropriate.
15) Provide assistance for customers with special billing requests.
16) Record messages to be used on telephone systems.
17) Update directory information.
18) Insert tickets in calculagraphs (time-stamping devices) to record times
of toll calls.
19) Perform clerical duties such as typing, proofreading, and sorting mail.
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
-
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