Implementation Representative Ii

4 weeks ago

Noida Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

Duties and Responsibilities:
Complete the following technical recurring tasks for multiple customers:
Monitor connectivity and production errors
Ensure file delivery and integration up time
Customer ad-hoc requests as needed
Troubleshoot connections and file delivery issues
Research and resolve system errors and draft a root-cause analysis
Interpret benefit plan documents and understand the system configuration/setup implications of the plan design requirements
Manage open enrollment activities including file deliveries and census files
Follow department protocols and Standard Operating Procedures (SOPs)
Track time spend on tasks/activities
Identify process improvement opportunities based on current workflows in the department

**Qualifications**:
Required Qualifications:
Bachelor's degree (BCA/B.COM/BCS/BSc IT)
Working knowledge of employee life-cycle U.S. Benefits Administration, related regulations, ERISA guidelines, and HIPAA Compliance
3+ years technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions.
Proven ability to handle multiple projects while consistently meeting deadlines
Proficient in English, both verbal and written
Proficient using Microsoft Office suite (Excel, Word, PowerPoint, etc.)
Ability to work 5:30pm - 2:30am IST to align to customers working hours

Preferred Qualifications:
PlanSource/Benefits Prime experience

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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