Customer Relationship Executive
2 weeks ago
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Be the first point of contact for our customers when they visit our service centers.
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Put the customer at ease and offer timely attention.
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Examine the device, document and diagnose the issue and provide the
customer with possible solutions.
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Liaise with the technicians to ensure prompt dispatch or repair so that the
device can be handed over to the customer as per TAT.
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Be part of a continuous learning exercise to keep yourself updated on the latest
products and their troubleshooting and diagnostic processes.
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Be adept in the use of the CRM and other online tools provided.
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Seamlessly maintain all necessary paperwork and documentation.
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Provide excellent customer service to ensure superior customer satisfaction
scores.
**Salary**: ₹18,000.00 - ₹23,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Shift allowance
**Language**:
- English (preferred)
Work Location: One location
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