Customer Relationship Executive

2 weeks ago


M G Road, India iNSPiRE Apple Full time

*
Be the first point of contact for our customers when they visit our service centers.

*
Put the customer at ease and offer timely attention.

*
Examine the device, document and diagnose the issue and provide the

customer with possible solutions.

*
Liaise with the technicians to ensure prompt dispatch or repair so that the

device can be handed over to the customer as per TAT.

*
Be part of a continuous learning exercise to keep yourself updated on the latest

products and their troubleshooting and diagnostic processes.

*
Be adept in the use of the CRM and other online tools provided.

*
Seamlessly maintain all necessary paperwork and documentation.

*
Provide excellent customer service to ensure superior customer satisfaction

scores.

**Salary**: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Shift allowance

**Language**:

- English (preferred)

Work Location: One location



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