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Customer Care Executive

1 month ago

Gurugram Haryana, India Planify Capital Limited Full time

Key Responsibilities:

- Customer Communication: Attend incoming calls and engage with customers to address inquiries related to share transfers and related services.
- Issue Resolution: Identify and resolve customer issues promptly and effectively, ensuring customer satisfaction.
- Documentation: Assist customers in completing necessary documentation for share transfers and provide guidance on the process.
- Follow-Up: Conduct follow-ups with clients regarding pending requests and ensure timely responses.
- Record Keeping: Maintain accurate records of customer interactions and transactions in the CRM system.
- Team Collaboration: Work closely with other departments to ensure a seamless transfer process and resolve any discrepancies.
- Reporting: Prepare weekly reports on customer interactions, inquiries, and resolutions for management review.
- Customer Education: Provide information to customers regarding shareholding services, policies, and procedures.

Qualifications:

- Education: Master’s degree in Finance, Business Administration, or a related field.
- Experience: Previous experience in client servicing or customer support, preferably in finance or share transfer services.
- Communication Skills: Excellent verbal and written communication skills, with a strong ability to interact with customers professionally and courteously.
- Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.

Why Join Us?
- Growth Opportunities: We value professional development and provide opportunities for career advancement.
- Competitive Salary: We offer a competitive compensation along with incentive plans.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How much total experience do you have in cold calling?

Work Location: In person

Application Deadline: 30/09/2024
Expected Start Date: 24/09/2024