Dgm Operations

2 weeks ago

Gurgaon, India IBM Full time

**Introduction**
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

**Your Role and Responsibilities**

**Who you are**: As a Business Operations Leader, your focus will be to provide the best of client experience and plan an integral role to enhance the client-based experience initiatives from a solution and transformation perspective, while also playing a more strategic and consultative partner to our clients is to provide best in class client experience.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment which will challenge and inspire every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
***What you will do**:

- Adhere to Service Level Agreements / Benchmark
- Production Planning &Control, Process monitoring, Assignment & review of workload, analysis of SLA parameters viz. team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation
- Track clients’ AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis as needed to ensure the client and company expectations are met
- Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve
- Constant monitoring Team performance, evaluation and feedback to the Management
- Counselling on regular basis for minimizing absenteeism and rate of attrition
- Carry out Team members performance review at the regular intervals
- To build a congenial work environment to reduce the stress among the team members and boost their morale
- Analysis for the team members and identifying training needs for the team communication thereon
- Introduce and refine measures supporting and enhancing quality on the production floor
- To conduct daily team briefings
- Proper communication within the team and escalate the related issues to the Management for timely resolution
- Strictly follow the SLA while making external communication
- Generate daily/weekly/monthly/quarterly/annual reports for the purpose of internal and external use
- Interact with clients
- Allocate proper shifts and sanction weekly offs

**How we’ll help you grow**:

- You’ll have access to all the technical and management training courses to grow your expertise.
- You’ll learn directly from expert developers in the field; our team leads love to mentor.
- You have the opportunity to work in many different areas to determine what really excites you

**Required Technical and Professional Expertise**
- Graduate/Masters in Science/Commerce/Business Management
- Measures target achievements, skills and behaviour at work
- SLA measurement and adherence
- Driving continuous improvement and transformation
- 12-15 years of team handling experience (300 or more team members) of which 8-10 years in US Hospital/Provider RCM
- Must have exposure to all RCM Line of Businesses - Patient Access, Insurance Verification, Billing, Cash Application, Patient/Payer Collection, Dispute/Denial Management
- Customer Service orientated, assimilate with co-employees, potential for learning and enhancing skill set
- Ability to grasp, relate and quick response
- Interaction with team members at regular intervals, share knowledge and information
- Commitment, Logical Thinking, Deliberate the decisions, Play a role model, grievance handling, open for suggestion

**Preferred Technical and Professional Expertise**
- None

**About Business Unit**

Our Cognitive Process Services (CPS) business provides offshore, nearshore and onshore solutions to Client across industries and geographies, with various streams under Finance and Administration (FandA), Record to Report (R2R), Procure to Pay (P2P), Order to Cash (O2C) Financial Planning and Analysis (FandA), Recruitment Process Outsourcing (RPO) HR/learnings and Integrated Source to Pay Operations and Market research operations. Today we partner with some of the largest corporations in India to transform their business processes and become more efficient.

What differentiates us in the market place, is our dedication to service quality and customer success. Join us and Do your Best Work Ever.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world

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