Executive-freight Forwarding

2 weeks ago

Noida, India Zecruiters Jobconnect Full time

**Job Id**:

- Z-1851

**Industry**:

- Logistics
- 1

**Gender**:

- Both

**Experience**:

- 3 - 5 Year

**Qualification**:

- 18, 38, 48, 63

**Designation**:

- Executive-Freight Forwarding (Ocean/Air)

**Department**:

- Others - General

**Sub Department**:

- Others - General

**Location**:

- Noida

**City**:

- Dadri

**Country**:

- India

**CTC INR Lacs**:

- 3 - 4 p.a

**Variable**:

- No

**Skills**:
**Soft Skills**
- Export documentation experience and understanding of international shipping is a must.
- Outstanding customer service and communication skills.
- High attention to detail.
- Strong sense of urgency and aptitude to work under pressure.
- Must be able to prioritize tasks.
- Ability to work independently or as a flexible team player.

**Preference**:
**Education & Experience**:

- 3-5 years Pricing/Sourcing experience in the field of logistics & freight.
- Extremely well versed with pricing process & current market trend for sourcing the competitive process.
- Good network within shipping line/import agent & cross trade business.
- Excellent negotiation skills specially with liner/Airline & Overseas agent.
- Good communication skills with customer/ carriers & agents. (Aggressive / logical approach & ability to convince customer & vendors)

**Description**:
**Sales Support, Coordination & Vendor Relationships**
- Coordinate with internal teams including Sales, Operations, and Finance, as well as vendors to source pricing and freight information.
- Align with the sales team to source prices, assist with quotations and respond to opportunities by sourcing pricing and providing deal coordination support.
- Maintain strong relationships with vendors (shipping lines, airlines, international agents, trucking companies, other logistics companies) to obtain updated pricing and freight info.
- Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of customer cargo.
- Actively participate, advise and help make decisions in selection of carriers.
- Maintain SharePoint documents linked to proper location (rates, cost changes, forwarders reports, general info).
- Ensure that all information being conveyed by the customer to the internal teams is accurate - delivery addresses, pricing, cross, references, packing, special instructions etc.
- Implementation of standardized processes and follow up of procedures, guidelines.

**Account Management**
- Ensure and best-in-trade customer service levels and customer communication. This includes and is not limited to Updating customers with the status of orders and cargo including pre-shipment advice, shipment notifications, copies of documents and ensuring their satisfaction at all times.
- Maintain customer master records on the CRM.
- Assisting the team in solving problems and following-up with customers whenever necessary
- Maintain accurate filing systems ensuring customers’ orders and relative data is available retrospectively in case of any discrepancies or disputes.

**Order Booking and Documentation**
- Have an effective review mechanism for all the Sales Order booked in the system.
- Generate and manage all documentation to provide order support data and facilitate effective shipping procedures. These documents include shipping advices, debit / credit notes, export documentation, legalized documents etc.
- Responsible to provide all final billing information and shipping documents to Finance after invoicing.
- Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations.

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