Process Trainer
20 hours ago
Roles and Responsibilities
- Handling End to End Process Training for New Hire Team as per the client need and
requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process
Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a
variety of instructional techniques and formats also develop alternative training methods if
expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later
train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and
course materials.
- Collate the training results and documentation of the same to present the particular agent’s
performance to the HOD & Senior Management weekly/monthly.
- Ensuring result oriented & improvement programs for existing team players.
Qualifications:
- Trainer should have handled & trained the teams (Domestic BPO).
- Need to have excellent communication & presentation skills.
- A minimum of 5+ years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.
**Salary**: Up to ₹700,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- process trainer: 3 years (preferred)
- total work: 4 years (preferred)
**Language**:
- English (preferred)
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