Helpdesk Executive

4 months ago


Bhopal Madhya Pradesh, India Primeone Workforce Private Limited Full time

**Education & Experience**

**Education**:
Computer Science/ IT Graduate

(B.Sc. / M.Sc. /BCA)

**Experience**

Should have 3+ years of experience in software helpdesk support services

**Core Responsibilities & Requirement**

**Customer Support**:

- Address and resolve software-related issues, escalating complex problems to higher-level Support if necessary.
- Ensure timely and effective communication with end-users, keeping them informed of Issue resolution progress.

**Troubleshooting**:

- Diagnose and troubleshoot software problems reported by end-users.
- Collaborate with technical teams to find solutions and workarounds for software issues.

**Documentation**:

- Maintain detailed records of customer interactions and resolutions in the support ticketing System.
- Create and update knowledge base articles for common issues to facilitate user self-help.

**Training**:

- The software and understand common functionalities.
- Collaborate with internal teams such as development, QA, and product management to
- Communicate end-users feedback and assist in continuous improvement.

Pay: ₹9,923.76 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person


  • Facilities Executive

    4 months ago


    Noida, Uttar Pradesh, India JLL Full time

    JLL supports the Whole You, personally and professionally. Coordination with other key managers within CLIENT and achieve customer satisfaction. Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s...

  • Helpdesk Executive

    3 months ago


    Ghaziabad, Uttar Pradesh, India Regard Network Solution Pvt. Ltd. Full time

    Qualification: Graduation Experience: 0-1 years Location: Vaishali Sec-1, Ghaziabad **Company Description** Regard Network Solution Pvt. Ltd. is a technology solutions company specializing in the design and deployment of data center solutions, surveillance solutions, biometric attendance solutions, structured cabling and network solutions, UPS solutions...


  • Indore, Madhya Pradesh, India Petpooja Full time

    Indore, Madhya Pradesh, India - Permanent - Training & Development - 1 - 3 years Job Title: Executive - Merchant Trainer & Techncial Support **Job Description**: - Good written and verbal communication. - Customer-service focus. - Work Experience on helpdesk support, tech support, non tech support, software support would be required - Roles and...


  • Agra, Uttar Pradesh, India Dtroffle Full time

    **Responsibilities** - Assist customers with placing orders, tracking shipments, and processing returns. - Provide product information and recommendations to customers. - Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment. - Maintain accurate records of customer interactions and transactions. -...


  • Agra, Uttar Pradesh, India Dtroffle Full time

    **Responsibilities** - Assist customers with placing orders, tracking shipments, and processing returns. - Provide product information and recommendations to customers. - Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment. - Maintain accurate records of customer interactions and transactions. -...


  • Visakhapatnam, Andhra Pradesh, India Patra Corporation Full time

    About Patra: Core Duties: **Roles & Responsibilities**: - Manage Help Desk tickets promptly - Willing to work in shifts between the hours of 6 am - 6 am IST/24*5 - Ask questions to determine the nature of the problem. - Walk customers through the problem-solving process. - Run diagnostic programs to resolve problems. - Follow up with customers to ensure the...

  • IT Support Technician

    3 months ago


    Noida, Uttar Pradesh, India Yesventive IT Labs Pvt Ltd Full time

    Greetings..!! We are hiring **IT Tech Support Engineer for IT Company..** **Monday to Friday** **Experience: 1 year to 4years** **Technical Support Specialist Responsibilities**: 1. Excellent problem-solving and troubleshooting skills. 2. The ability to communicate technical information in an accessible manner to non - technical employees. 3. A process...

  • Facility Executive-2

    4 months ago


    Noida, Uttar Pradesh, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facility Executive Work Dynamics **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions and facility services...

  • Process Designer

    4 weeks ago


    Noida, Uttar Pradesh, India Paytm Full time

    **About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...