Rtqm - Real Time que Monitor - Voice Industry
1 week ago
Monitoring queues in real time
Ensuring Agents are available on phones to take the calls, monitoring the breaks, Hold and ACW
Sending hourly interval reports and productivity reports to stake holders
Managing client interactions
Providing insights to leadership, clients, and operations leadership
Assisting with documenting and detailing performance impacts
Understanding baseline forecasts and working closely with Client to get the volume projections
Understanding supply and demand alignment
Understanding break-shift adherence
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
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