Customer Service Officer
3 months ago
Resolve product or service-related issues and ensure timely resolution.
- Assist customers with their orders on Amazon, Flipkart, and our website.
- Manage returns, refunds, and replacements in accordance with company policies.
- Provide information on order status, shipping, and product details.
- Maintain accurate records of customer interactions.
- Work closely with internal teams (warehouse, sales, etc.) to ensure smooth customer service.
- Escalate complex queries to the appropriate department or manager.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹6,000.00 - ₹8,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Expected Start Date: 02/10/2024
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