Customer Service Representative

6 months ago


Malappuram, India AL RAZ International Business Links Full time

Main Responsibilities:
⦁ Handles customers’ inquiries, requests, and complaints timely and accurately in a positive and effective manner.

⦁ Provide accurate information about the company’s products and services to customers.

⦁ Identify and assess customers’ needs to achieve satisfaction.

⦁ Build sustainable relationships and trust with customer accounts through open and interactive communication.

⦁ Provide accurate, valid and complete information by using the right methods/tools.

⦁ Follow call and chat procedures, guidelines and policies.

⦁ Proper Handling of CRM-assigned activities.

⦁ Meet monthly sales targets by ensuring a high standard of customer service.

⦁ Enhance company revenue by promoting additional services offered by the company.

Requirements / Skills:
⦁ Any degree

⦁ Customer service experience is preferred

⦁ Great interpersonal and communicating skills

⦁ Ability to multitask, prioritize, and manage time effectively

Languages:
⦁ English

⦁ Arabic

⦁ Malayalam

⦁ Hindi

Personal Attributes:
⦁ Outstanding Speaking Skills

⦁ Empathy

⦁ Adaptability

⦁ Ability to use Positive Language

⦁ Clear Communication Skills

⦁ Self-Control

⦁ Taking Responsibility

⦁ Patience

Work Time:
SHIFT 1 : 10 AM - 5:30 PM

SHIFT 2 : 5:30 PM - 11 PM

Age Limit : 20 - 30

Fresher/ Experienced:

- fresher with language

Salary Package : 15000 - 25000

For more details please contact
9745310564

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91
9745310564



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