Customer Care Executive

5 months ago


Malappuram, India KCM APPLIANCES PVT.LTD - Impex Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**NB: Position open for both male & female.**

**Job Types**: Full-time, Permanent

**Salary**: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Tamil (preferred)

Ability to Commute:

- Malappuram, Kerala (preferred)

Ability to Relocate:

- Malappuram, Kerala: Relocate before starting work (preferred)

**Speak with the employer**
+91 9072612607



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