Process Trainer
5 months ago
**Job Description: Process Trainer - US Chat/Voice Process**
**Location**: Malad West
**Salary**: 6 LPA
**Key Responsibilities**:
- Develop and implement training programs for US Chat and Voice processes, ensuring that all team members acquire the necessary skills and knowledge.
- Conduct training sessions, workshops, and coaching to enhance the capabilities of the team.
- Create training materials, manuals, and resources to support the training process.
- Assess and evaluate the effectiveness of training programs and make necessary adjustments.
- Monitor and provide feedback on performance to drive continuous improvement.
- Collaborate with management to identify training needs and develop tailored programs.
- Stay updated on industry trends and best practices to enhance training modules.
- Prior experience in training within US Chat and Voice processes.
- Strong knowledge of US Chat/Voice process best practices and procedures.
- Excellent communication and presentation skills.
- Training and coaching expertise, with the ability to motivate and inspire team members.
- Effective problem-solving and critical-thinking abilities.
- Attention to detail and organizational skills.
- Adaptability to evolving processes and technologies.
- Graduation is compulsory
This position offers a competitive salary of 6 LPA, making it an attractive opportunity for experienced Process Trainers in the US Chat and Voice process field.
Regard's
Fahad Shaikh
**Job Types**: Full-time, Permanent
**Salary**: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have any prior work experience as a Process Trainer - US Chat/Voice Process?
**Education**:
- Bachelor's (required)
**Experience**:
- Teaching: 1 year (preferred)
- total work: 2 years (required)
**Language**:
- English (required)
**Speak with the employer**
+91 9326462454
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