Support Coordinator

2 months ago


Bhiwandi, India SMART I ELECTRONICS SYSTEMS PVT. LTD. Full time

**Job Role**

**Call Co-ordination**

To track every support calls till its completion.

To track long pending Open Support Calls and take necessary actions.

To initiate and close process of online call charges for non-warranty and AMC sites.

**Customer Feedback**

To take quarterly feedback from the customers as per ISO document.

to take daily WhatsApp feedback for general calls

**ISO Documentation**

To maintain all respective ISO Documentation

To track all Support Engineers are maintaining and updating all respective ISO documents or not.

**Site Visit Management**

To schedule the regular site visit for the clients under AMC

To schedule the site visits as requested by the SIs.

To initiate and close process of visit charges for non-warranty and AMC sites.

To share the Performa Invoice to SI & follow up for the payment.

To take help of Dispatch and Accounts Team help to generated GST Invoice and provide to the SIs

**AMC Co-ordinator**

To share AMC quote to System integrator

To follow ups of for sent AMC quotes

To share the Performa Invoice to SI & follow up for the payment.

To take help of Dispatch and Accounts Team help to generated GST Invoice and provide to the Sis

To maintain records of the AMC / warranty client.

**Salary**: ₹10,536.42 - ₹23,655.95 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Bhiwandi, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Expected Start Date: 15/09/2023


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