Customer Support Executive
3 months ago
**Job description**
handling customer concerns and complaints in a timely manner. informing customers of upcoming promotions or deals. establishing a positive rapport with all clients and customers in person or via phone. forming reports based on customer satisfaction statistics and helping their team to develop new skills.
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
- Provide customer support through phone and chat.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
- Maintain appropriate documentation and records of customer interactions.
- Maintain appropriate files regarding each customer interaction.
- Proactively gather and utilize customer feedback and suggestions.
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive.
- Contribute to the development of future customer support processes.
- Communicate effectively with peers and managers.
- Communicate to customers during outbound phone calls.
- Verifies customer requests are accurate and consistent.
- **English fluency should be must.**
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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