Debt Recovery Officer
2 weeks ago
**Roles and Responsibilities**
- To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as process & policies laid down by the organization within set timelines.
- Coordination and support to field team to ensure timely resolution of cases.
- He/she would be responsible for collection of overdue accounts of customer is all buckets and for various
products through Tele-calling. (targets on productivity and collections as per product/bucket as per the organization policies)
- Maintaining detailed feedback file in required format, maintain trails on the collection portal
- Should be able to resolve customer queries and escalate as when required (as per specified grid)
- Collect customer payments in accordance with payment due dates
- Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate payments.
- Make outbound calls in a professional manner and improving customer relations.
**Salary**: ₹19,000.00 - ₹21,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (required)
- Health insurance
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