Backup and Recovery Operations Technician-Rubrik

3 weeks ago

Hyderabad, India Chubb Full time

Position Summary:

As a Backup and Recovery Operations Technician, you will participate as a member of the North America Operations team, using your knowledge and experience to help with coordination of overall Backup and recovery Operations. In this role you will be managing daily data backup systems and jobs globally to ensure data protection, availability, and security. This subject matter expert also oversees the planning and implementation of policies and procedures to ensure job scheduling, backup efficiency, capacity management, offsite replication, archival and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Provide day-to-day operational oversight for Chubb’s backup services.


Qualifications:

  • hands-on experience with Backup and Recovery technologies.
  • understanding of Disaster Recovery at a server and datacenter level.
  • understanding of networking and network technologies and concepts
  • experience is a plus
  • Demonstrates knowledge of a broad range of technology towers i.e.: Backup and Recovery, Virtualization, Storage, Intel, Networking, Data Center Migration and Disaster Recovery.
  • Good analytical skills and a methodical mindset


Primary Job Responsibilities:

Management, operations and oversight of Rubrik Backup and Recovery Infrastructure.

Assist with Modernization of operational capabilities for backup and recovery solutions.

Troubleshoot all Backup/Recovery related issues (performance and incident management).

Perform ongoing performance tuning, hardware upgrades and resource optimization as required.

Provide preventative maintenance routines to ensure system performance, availability, and security.

Configure and manage Backup and Recovery tooling including defining and maintaining SLA’s

Assure operational activities and SLA’s are met. Act as an escalation point for issues related to Backup and Recovery (i.e. for a variety of systems including Windows, Linux, Unix (AIX), Databases (SQLServer, Oracle, DB2, etc.), NAS, File servers, VMWare infrastructure etc.)

Assist the team in defining standards for Backup and Recovery technologies and best practices.

Prepare standard operating procedures and documentation for Backup and Recovery environment.

Produce extensive detailed documentation according to Chubb standards.

Work with the Project Management office on migration to new backup solution(s).

Assists in the development of disaster recovery plans.

Build automation scripts for the infrastructure technologies supported.

Participate in change and incident management as needed.

Analyze and troubleshoot Rubrik deployment and operational issues.



Knowledge, Skills and Competencies:

  • technical experience with enterprise technologies including Backup, Recovery and Disaster Recovery.
  • problem determination and debugging skills
  • root cause including remediation and detection
  • to work independently and on a team with colleagues across the globe
  • written and verbal communication skills
  • with the ability to manage workload without direct supervision
  • skills are a plus
  • working with Virtualization technologies such as VMWare

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