Service Desk L1 Technician
3 weeks ago
**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
**Job Overview**:
**How You Will Make An Impact**:
- Act as the primary contact for all internal IT support requests.
- Provides hardware, software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
- Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.
- Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
- Triage, assign, resolve, or escalate all incoming tickets.
- General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
- Acts as smart hands services for enterprise Tech Services teams.
- Procures, provisions and deploys equipment for end users
- Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
- Oversees the replenishment and allocation of inventory to their appropriate locations.
- Onboarding administration.
- Prepares new hire hardware for deployment.
- Educate new hires on new software and technology related procedures to secure a swift onboarding process.
- Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
- Procures AV equipment
- Manage AV tickets and drive resolutions through the Jira ticketing system.
- Break/fix resolution for AV software and hardware
- Examines, designs, and implements new internal procedures to improve office procedures.
- Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
- Contact and collaborate with software and hardware vendors to solve technical issues as needed.
**What You Will Need To Succeed**:
**Technical Qualifications**:
- A deep understanding of root-cause analysis.
- Strong understanding of Mac OS architecture.
- Strong knowledge of Windows. Linux knowledge is a plus.
- Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
- Working knowledge of the following technologies:
- Active Directory and basic AD administration
- Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
- Cloud storage services
- Basic terminal command knowledge
- Communications and video conferencing tools, including Zoom & Teams
- Issue and bug tracking software platforms, preferably JIRA
- Documentation tools such as Confluence
- Basic network understanding including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking is desirable.
- Experience troubleshooting for Mac and Windows as related to video conferencing
- Familiarity with Crestron, Extron, Revolab
- Understanding of analog and digital signal flow; cable termination experience a plus
**Additional Skills**:
- Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
- Ability to work with limited supervision and stay focused while performing repetitive tasks
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
- Self-motivated and detail oriented
- Ability to work with multi-functional teams and external vendors.
- Strong documentation and communication skills
- Strong time management and prioritization skills
- Ability to follow through and execute on assigned tasks
- Ability to identify and report trends
- Must be fluent in both the local language and English.
**Compensation**:
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
**Our Commitment to Diversity & Inclusion**:
- At Milestone we strive to create a workplace that reflects the com
-
Service Desk L1 Technician
1 month ago
Hyderabad, India Milestone Full timeOverviewMilestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.Our goal is to deliver excellent technical and non-technical support with outstanding customer service and...
-
Service Desk L1 Technician
1 month ago
hyderabad, India Milestone Full timeOverview Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer...
-
Service Desk L1 Technician
1 month ago
Hyderabad, India Milestone Full timeOverview Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service...
-
Service Desk Technician
1 month ago
Hyderabad, Telangana, India Experian Full timeFull-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we...
-
Service Desk Technician
1 month ago
Hyderabad, Telangana, India Experian Full time**Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Service Desk Dispatcher
1 month ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and **Cure8**, brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...
-
L1 Support Engineer
4 weeks ago
Hyderabad, India Mouri Tech (P) Ltd Full timeJob Title : L1 Support Engineer/ IT Help Desk Exp : 2 to 5 YearsLocation : HyderabadJob Description :- Provide 24/7 on-call rotational support of critical business applications as scheduled and required - Good Knowledge on ticketing tools like ServiceNow- Service Desk and Remote Desktop support and deliver outstanding support by understanding user's...
-
Help Desk Support
1 month ago
Hyderabad, Telangana, India System Soft Technologies Full timeJob Description - Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 20 years, our focus on becoming a trusted partner to each client has allowed us to become a $140MM+ company with a pool of over...
-
Help Desk Technician II
1 month ago
Hyderabad, India Park Place Technologies Full timeHelp Desk Technician IIThe Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating...
-
Service Desk Analyst L1
21 hours ago
Hyderabad, India Unisys Full timeWhat success looks like in this role:Who we are:Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and...
-
Service Desk
1 month ago
Madhapur, Hyderabad, Telangana, India Locuz Enterprise Solutions Full timeL1 with knowledge on ticket assigning, report generation, coordinating in audits, ontime ticket updates, maintaining SLA's, Document preparation etc.. Preparing dash boards in Excel, ppt presentation etc...
-
IT Is Service Desk
4 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTCS has always been in thespotlight for being adept in "the next big technologies". What we canoffer you is a space to explore varied technologies and quench your techiesoul. **We are hiring.** **Please find the JDbelow.** **JobDescription** **Sl.No.** **Required Information** **Details** 1 Role **1. **Service Desk** 2 Required Technical Skill...
-
Help Desk Technician II
1 month ago
Hyderabad, India Park Place Technologies Full timeHelp Desk Technician II The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating...
-
Help Desk Technician II
1 month ago
hyderabad, India Park Place Technologies Full timeHelp Desk Technician II The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating...
-
Service Desk Analyst L1
2 days ago
hyderabad, India Unisys Full timeWhat success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry...
-
Service Desk Analyst L1
2 days ago
Hyderabad, India Unisys Full timeWhat success looks like in this role: Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry...
-
Service Desk Technician
1 month ago
Hyderabad, India Cubic Corporation Full timeBusiness Unit: Cubic Corporation Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading...
-
Service Desk
1 day ago
Hyderabad, India Zensar Technologies Full time**SERVICE DESK** **-** **(** **0097735_4** **)** **Description** **Job Title**: Service Desk Agent** **About Job**: We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. - Be part of a...
-
Workplace Support Technician
4 weeks ago
Hyderabad, India IQ-EQ Full timeCompany Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** We have an exciting opportunity for an experienced, innovative,...
-
Service Desk
1 day ago
Hyderabad, India Zensar Technologies Full time**SERVICE DESK** **-** **(** **0098409_6** **)** **Description** We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. - Be part of a team of technical experts, motivated by a desire to...