Service Desk Dispatcher
3 weeks ago
**Who We Are**:
Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and **Cure8**, brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
**Who You Are**
**Job Summary**:
**Primary responsibilities**:
- Ask questions to determine the nature of the problem. Probe and gather required relevant information.
- Create, categorize, document and assign the ticket to appropriate technicians or teams.
- Follow up with the clients to confirm resolution of the issue.
**Mandatory Skills**:
- Excellent communication skills (at least 2 years of on call experience with US clients).
- Expert in ticketing system for helpdesk. (at least 2 years of ticket handling experience on any ticket management software preferably Connect Wise)
- Ability to quickly learn and adapt to the Company’s Service Desk process workflow.
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