Process Associate

3 weeks ago


Hyderabad Telangana, India Genpact Full time

**_With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._**_ _**

**_Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._**

**_ _**

**_ _**_Welcome to the relentless pursuit of better._**

**_ _**

**_ _**

**_ Responsibilities_**

**_ _**

**_ Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:_**

**_ _**

**_ _**
- **_Provide Incident, query and service request management and monitoring (incl. escalation) _**
- **_Initial remote desktop support, user access management, password reset, Windows and OS support, etc._**

**_ _**
- **_Review and Maintain internal Service Desk Support/knowledge Base _**
- **_Implement and Maintain self-service/self-help resources and services _**
- **_Report on known outage and service impacts_**

**_
- **

**_ Qualifications:_**:

- Minimum qualifications_

**_ _**
- **_College diploma or university degree in the field of computer science._**

**_ _**

**_ Preferred qualifications _**

**_Good communication skills_**

**_ _**
- **_Familiar with ITIL framework._**

**_ _**
- **_Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10._**

**_ _**
- **_Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites. _**
- **_Expertise in Active Directory administration, including creation of domain/exchange accounts._**

**_ _**
- **_Excellent troubleshooting skills. _**
- **_Good interpersonal skills and attention to customer service._**

**_ _**
- **_Ability to work effectively in a fast-paced environment. _**
- **_Ability to communicate effectively._**

**_ _**
- **_Ability to effectively prioritize incidents and service requests._**

**_ _**
- **_Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary._**

**_ _**

**_ _**

**_Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 16, 2024, 2:09:15 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_


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