Customer Care Executive
2 months ago
Role Overview:
As a Customer Care Tele Executive at Trucare, your primary focus will be to deliver outstanding
customer service through efficient handling of inquiries and issues. You will play a vital role in building
and maintaining customer relationships by responding to inquiries, resolving complaints, and providing
information about our wide range of products.
Key Responsibilities:
1. Customer Interaction:
- Manage inbound and outbound calls to assist customers with their queries regarding
our products and services.
- Provide accurate information and solutions effectively and professionally.
2. Problem Resolution:
- Address and resolve customer complaints by providing appropriate solutions and
alternatives within the time limits.
- Escalate unresolved issues to the appropriate internal teams when necessary.
3. Record Maintenance:
- Maintain comprehensive and accurate records of all customer interactions and
transactions.
- Update and verify customer details in the database to ensure data accuracy.
4. Collaboration and Feedback:
- Collaborate with team members and other departments to enhance the overall
customer experience.
- Provide constructive feedback to management about common customer issues and
potential improvements.
5. Commitment to Service Excellence:
- Achieve a high level of customer satisfaction and strengthen customer loyalty with
professional service.
- Adhere to company protocols, procedures, and quality standards in every interaction.
Qualifications and Skills:
- Graduate
- Previous experience in a customer service role, preferably in a call center setting.
- Excellent English verbal and written communication abilities.
- Strong problem-solving skills and attention to detail.
- Capability to manage difficult situations and customers with patience and diplomacy.
- Proficient in using MS Office and CRM software.
- Effective multitasking and time management capabilities.
Personal Attributes:
- Empathetic listener with a passion for customer service.
- Positive attitude and capable of working as part of a collaborative team.
- Dependable with a strong sense of integrity and commitment.
Working Conditions:
- Flexibility to work on shifts and accommodate various customer time zones as necessary.
Contact - 9910965244 (Whatsapp)
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Problem Solving: 3 years (preferred)
- Query Solving: 3 years (preferred)
- Customer service: 3 years (preferred)
- CRM software: 3 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9910965244
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