![SprintRay](https://media.trabajo.org/img/noimg.jpg)
Order Processing/data Entry Agent
2 weeks ago
**Order Processing/Data Entry Agent**
SprintRay is looking for a Data Entry Agent to enter orders and maintain information on our company databases and ERP systems.
Ultimately, a successful Data Entry Operator will be responsible for maintaining accurate, up-to-date, and usable information in our systems. We would prefer the Agent to work Pacific Standard time.
**Responsibilities**:
- Take ownership of distribution/implant partner purchase orders and ensure they are processed within the company's SLA.
- Convert purchase orders into sales orders using the company's ERP system in accordance with company SOPs.
- Cross-reference promotions with internal documentation to ensure purchase orders align with agreed-upon pricing structures.
- Amend existing purchase orders as requested by internal or external stakeholders.
- Provide regular updates to distribution/implant partners regarding any delays or ongoing issues that may affect processing times.
- Maintain accurate customer information within the company's ERP system.
**A Day/week at work**:
- Process purchase orders in accordance with company SOPs
- Identify issues beyond job description standards and escalate to the appropriate teams.
- Maintain awareness of personal workload and reach out to team lead whenever necessary
- Review all active, owned tickets/requests and follow up with appropriate personnel when necessary.
**Qualifications and Requirements**:
- High school diploma or equivalent is required
- Proficient in computer software systems including MS Office and MS Excel
- Working knowledge of customer relationship management software and data analysis
- Excellent motivational skills and works well with a team but also able to work alone
- Strong communication and interpersonal skills and dedication to customer satisfaction
- Excellent time management and organizational skills and the ability to multitask and prioritize
- Knowledge of sales practices and the most efficient customer service techniques
- Ability to interpret sales metrics and perform data entry
- 2 + years' experience in a customer support role
- Ability to pay strong attention to detail
Role - Bus-Admin1
SprintRay is an equal opportunity employer.
**About SprintRay**:
SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.
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