Customer Service-b2

5 months ago

Mumbai Maharashtra, India JLL Full time

JLL supports the Whole You, personally and professionally.

Proactive Tickets - Call raising & closure in portal given by in house team in technical and soft services groups.
Events Support - Booking event venue 18th /19th floor cafeteria/Training Centre, confirming the booking to requestor as per availability. Aligning IT/core admin/ ground team for setup.
Training Centre/Room - Attending booking request and confirming as per availability. Updating booking in tracker and preparing weekly training room schedule for circulation to corresponding teams.
Standees placement - Attending booking request and confirming as per availability. Updating booking in tracker and preparing weekly booking status schedule for circulation to other teams.
Key Management - Attending request for unlock pedestal, new key request against lost key as per process, coordination with key vendor and process bill and maintain tracker.
Meeting room bookings - Tracking of meeting team assignment for longer period. Processing meeting room defaulter list by sending mails to defaulters and maintaining the tracker.
Recreation room inventory - Maintaining inventory, ensuring the repairing and maintenance of all games.
Biomedical Waste - Vendor coordination for pickup of Bio Medical Waste, maintaining disposal documentation, maintaining the monthly tracker.
New Joinee desk Preparation - New joinee desk preparation (Cleaning /decorating / Joining kit & name plate printing), updating occupancy data.
Data Update (ERT/Emergency contact list/Extension List/ DA & EA List)
- Update List as per changes, Printing of ERT list as per format for display on every floor.
Water Bottle Inventory - Stock maintaining in tracker and placing the order with concern team.
GFO events support - Support client for all GFO events as and when required.
Medical support
- Coordinating for any medical emergency to align the doctor and informing all the concern teams & coordination with hospital casualty team in-case of outdoor treatment.
Helpdesk Data - Facilitating data for MMR, QBR, HBR and ABR.
Happy Feet - Maintain stock inventory, provide amenities to expected mothers as per BHR request maintain tracker.
Handling of Terrace Garden Fruits and Distribution data - Connect with in house Gardner for papaya & other fruits & vegetables and take support from HK team for packing and send it to SLT members.
Support for meeting room booking - Blocking the meeting room for SLT members/employees/internal team members as per requirement.
Cookies Inventory - Maintaining cookies Stock and placing the order with concerned team.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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