Process Trainer

3 weeks ago


Nehru Place Delhi Delhi, India Sannam S4 Group Full time

**Job description**
- Creating unique, simple-to-understand, and user-friendly content using good SEO techniques.
- Writing new web content and editing existing content.
- Editing and proofreading new content before publication.
- Managing the distribution of content through our various channels, including social media.
- Analysing performance indicators and web traffic and determining the effectiveness of created content.
- Developing education / training materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various projects to prepare and support new employees.
- Training experienced employees on new or updated procedures to improve their performance.
- Observing the daily operations of employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- Listening to recorded / live calls based upon pre-defined parameters and coach / mentor the

agent by giving constructive feedback

**Job description**
- Creating unique, simple-to-understand, and user-friendly content using good SEO techniques.
- Writing new web content and editing existing content.
- Editing and proofreading new content before publication.
- Managing the distribution of content through our various channels, including social media.
- Analysing performance indicators and web traffic and determining the effectiveness of created content.
- Developing education / training materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various projects to prepare and support new employees.
- Training experienced employees on new or updated procedures to improve their performance.
- Observing the daily operations of employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- Listening to recorded / live calls based upon pre-defined parameters and coach / mentor the

agent by giving constructive feedback


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