Process & Soft Skills Trainer
3 weeks ago
1 - 5 Years
₹ Not disclosed
Delhi
- Conduct Product Training batches
- Ensure maximum throughput for each batch with mínimal attrition
- Ensure that Process training is delivered effectively within the stipulated timelines
- Participate in calibration of Trainers, QAs and Grammar Coaches within team
- Support Front Line Recruitment Teams to assess the quality of new hires
- Analyze and report findings for Process Training batches
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
- Communicate with other Functions and Clients
- Provide quality floor support, feedback, refresher and corrective training
- Track and report improvement
- Develop & implement a training calendar based on a robust training need analysis
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