Process Trainer

2 weeks ago

delhi, India Randstad Sourceright Full time
about team
Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values the collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.
Please Note : This role is for a contract of 12 months
purpose of the job
As a Process Trainer at Randstad Enterprise, you're the cornerstone of our talent development initiatives. Your role is instrumental in equipping our team members with the skills and knowledge they need to thrive. By designing and delivering innovative training programs, you empower individuals to excel in their roles and contribute to our collective success. Your commitment to excellence ensures that our talent development strategies align with organizational objectives, driving growth and success.
Your role goes beyond mere instruction; you're entrusted with shaping the future of our workforce. By meticulously designing and implementing training programs, you cultivate a culture of continuous learning and improvement. Your efforts lay the foundation for our team members to excel in their roles, driving organizational growth and success.
roles and responsibilities
Process training
● Develop and deliver comprehensive training programs to onboard new hires and upskill existing employees.
● Design training materials, including presentations, manuals, and interactive activities, tailored to the needs of various job roles and skill levels.
● Conduct training sessions, workshops, and seminars, both in-person and virtually, ensuring effective knowledge transfer and engagement.
● Collaborate with subject matter experts and department heads to identify training needs and prioritize learning objectives.
● Evaluate the effectiveness of training programs through assessments, surveys, and feedback sessions, making continuous improvements as needed.
● Provide one-on-one coaching and support to employees struggling with specific skills or tasks.
● Stay updated on industry trends, best practices, and technological advancements relevant to the organization's operations.
● Monitor and track employee progress and performance post-training, identifying areas for further development or refinement.
● Act as a liaison between management and frontline employees, conveying feedback, concerns, and suggestions for process improvement.
● Foster a positive and inclusive learning environment that encourages collaboration, creativity, and continuous growth among team members.
Coaching, mentoring & reporting
● Creating advanced reports for internal and external training needs to craft talent development strategy.
● Develop and implement training programs focused on process adherence and compliance with organizational policies, industry regulations, and legal requirements.
● Ensure that training materials and content accurately reflect current processes, procedures, and compliance standards, keeping them updated as necessary.
● Managing, building and improving the training and development content.
● Conduct regular audits and assessments to measure employee understanding and adherence to established processes and compliance protocols.
● Coordinate with internal stakeholders to identify process inefficiencies or compliance risks and develop training interventions to mitigate them.
job requirements
experience required
● Relevant experience in a similar Process Trainer/Training/L&D role(BPO/RPO/MSP/Recruitment/L&D/Sourcing).
● 4+ years experience in the training, L&D, Human Resources, recruiting & staffing or BPO industry is preferable.
● Proficiency in designing and developing training materials, including presentations, manuals, and e-learning modules.
● Stakeholder management
● Thorough understanding of organizational processes, procedures, and compliance standards relevant to the industry and specific job roles
● Strong facilitation and presentation skills to deliver engaging and effective training sessions to diverse audiences.
● Excellent verbal and written communication skills to convey complex information clearly and effectively to learners.
knowledge
● Professional certifications in training and development, instructional design, or process improvement (e.g., CPLP, CPTM, Six Sigma) are often preferred.
● Familiarity with learning management systems (LMS), e-learning authoring tools, and other training technologies to deliver and track training activities.
● Strong interpersonal skills to build rapport with learners, provide constructive feedback, and foster a supportive learning environment.
● Keen attention to detail to ensure accuracy and completeness in training materials, documentation, and compliance procedures
If you are interested to apply please write to

  • Process Trainer

    1 month ago

    Delhi, India AAIDEOLOGY Full time

    Key Responsibilities: - The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions. - Prepare training materials such as...

  • Process Trainer International Process Gurgaon

    2 days ago

    Delhi, India Turiyam Consultancy Full time

    Designation-Process Trainer for International Process Work location - Gurgaon (Work from office) - Minimum 1 year Process Trainer experience in International Process - Must have excellent communication skills in English - Graduation mandatory - Should be willing to work in rotational shifts/week offs - Should be available for immediate joining **Job...

  • Process Trainer

    1 month ago

    Delhi, India Future Technosoft Full time

    **Looking for Process Trainer (Loans Segment)** **Minimum 1+ years’ Experience Required as Process Trainer** **Must have worked in any Loans Campaign, like Business Loans / Personal Loans / Appliance Loans etc)** **Work from Office - Location - Gurgaon, Sector 18** - Deliver classroom training sessions to new hire agents in sync with the process...

  • Process Trainer

    6 days ago

    Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Process Trainer

    7 days ago

    Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Process Trainer

    1 week ago

    Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Product & Process Trainer

    1 month ago

    New Delhi, India Aimlay Pvt Ltd Full time

    Lead Training Delivery (New Hire / Upskilling / Cross Training / Refresher Training) - Lead a Team of Trainers. - Evaluate Trainers and provide feedback to improve performance and facilitation - Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills - Identify projects to improve training effectiveness for new hires impacting...

  • Process Trainer[- Corporate

    1 month ago

    Delhi, India Kinzin Assist PVT LTD Full time

    **We Are hiring...** **Process Trainer - Corporate (English)** **Our Requirement: -** - A good experience in sales activities - Corporate Training: 3 years (preferred) - Effective communication skills - Effective management skills - Result oriented and driven - A fair knowledge about the use of computers - Collaborate with management to identify company...

  • Bfa Process Trainer

    2 days ago

    Delhi, India Barclays Full time

    Job Title: BFA Process Trainer Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...

  • IT Trainer

    1 month ago

    Delhi, India CQS Training Pvt. Ltd. Full time

    Conducting IT training sessions: The trainer should be able to conduct group or individual training sessions on various IT topics such as programming languages, software development, database management, network administration, cybersecurity, and more. The trainer should be able to develop lesson plans, create teaching materials, and provide feedback to...

  • IT Trainer

    1 month ago

    Delhi, India CQS Training Pvt. Ltd. Full time

    Conducting IT training sessions: The trainer should be able to conduct group or individual training sessions on various IT topics such as programming languages, software development, database management, network administration, cybersecurity, and more. The trainer should be able to develop lesson plans, create teaching materials, and provide feedback to...

  • Process Trainer

    1 month ago

    Delhi, India IGT Solutions Full time

    Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals...

  • Trainer

    1 month ago

    Delhi, India looper development Services privet limited Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice,...

  • Process Trainer

    1 week ago

    Delhi, India TRAVELOUNCE PVT LTD Full time

    **We are hiring for Process Trainer (US Travel Sales)** **Should have experience in Process Training US Travel sales (Minimum 1 years of experience.** **Should have excellent communication skills and Travel Experience.** **Perks & Benefits** **5 days working, Rotational Off/ Rotational shift, Free Meal, Shuttle Services & Unlimited...

  • Trainer

    1 month ago

    New Delhi, India Insight Alpha Full time

    **Role Definition** The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. **Roles And Responsibilities** The trainer plays a pivotal role from...

  • Corporate Sales Trainer

    1 month ago

    Delhi, India le fabco pvt ltd Full time

    As a sales trainer, your primary goal is to help individuals or organizations improve their sales skills and achieve their sales objectives. To be an effective sales trainer, you should possess a deep understanding of the sales process, including prospecting, qualifying leads, presenting and closing deals, as well as sales management techniques. Some common...

  • Process Trainer Us Travel Sales

    1 day ago

    New Delhi, India Travelounce Full time

    **We are hiring for Process Trainer (US Travel Sales)** Should have experience in Process Training US Travel sales (Minimum 1 years of experience. Should have excellent communication skills and Travel Experience. Perks & Benefits 5 days working, Rotational Off/ Rotational shift, Free Meal, Shuttle Services & Unlimited Incentives. Contact Person -...

  • Robotics Trainer

    1 month ago

    Delhi, Delhi, India Harbour Edutech Pvt Ltd Full time

    Job Summary: We are looking for a Junior Trainer cum Project Developer who is passionate about coding or Robotics and has a desire to help others learn. As a Junior Trainer cum Project Developer, you will be responsible for training fresher on coding languages and technologies, and also need assist Senior Research engineer to develop some industrial...

  • Customer Service Trainer

    4 weeks ago

    Delhi, India Looper Development Services Private Limited Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, andperformance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single/multiple lines of business, and will regularly do so by handling routine customer interactions in...

  • Bpo Trainer

    1 month ago

    New Delhi, India M-Core Industries PVT LTD Full time

    We are looking for a dynamic BPO sales trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions. Preparing procedures and policies regarding sales techniques. Scheduling and conducting training sessions on various sales related topics to prepare and support new employees. Observing the daily operations...