![JB Enterprises](https://media.trabajo.org/img/noimg.jpg)
Chat Customer Service Representative
3 weeks ago
Handling customer queries and complaints: Respond promptly to customer inquiries, providing accurate and relevant information.
- Ensuring customer satisfaction: Follow up to ensure customer needs are met and answer any additional questions.
- Providing proactive information and solutions: Offer appropriate solutions via chat interactions, and troubleshoot issues.
- Escalating customer grievances: Escalate customer grievances to the floor supervisor.
- Handling critical situations: Be resourceful, proactive, and able to think critically to resolve customer issues effectively.
- Adhering to applicable standard operating procedures
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 6355009439
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