Chat Customer Service Representative

5 months ago


Sola Ahmedabad Gujarat, India JB Enterprises Full time

Handling customer queries and complaints: Respond promptly to customer inquiries, providing accurate and relevant information.
- Ensuring customer satisfaction: Follow up to ensure customer needs are met and answer any additional questions.
- Providing proactive information and solutions: Offer appropriate solutions via chat interactions, and troubleshoot issues.
- Escalating customer grievances: Escalate customer grievances to the floor supervisor.
- Handling critical situations: Be resourceful, proactive, and able to think critically to resolve customer issues effectively.
- Adhering to applicable standard operating procedures

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6355009439



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