Transaction Risk Investigator

5 months ago

Bengaluru, India ADCI - Karnataka Full time

Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Education Qualification: Graduation in any stream.
- Passion for learning, improving and keeping up with risk trends in the e-commerce market and commitment to Amazon's emergence as the world's most customer-centric company
- Good Time management skills and ability to work under pressure in a changing fast paced environment.
- Excellent interpersonal skills with the ability to communicate complex issues clearly to both internal and external customers
- Ability to manage sensitive information and maintain a high degree of confidentiality.
- Ability to handle and interpret large sets of data
- Demonstrated ability to work in a team in a very dynamic environment

"Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon."

The Investigations Specialist position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Investigations Specialist will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other company associates to accomplish goals.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities

**This includes, but is not limited to**:

- Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.

Identify known abuse patterns, discover new modus operandi trends and take actions to minimize risks.
- Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.
- Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
- Maintain high levels of confidentiality and data security standards. Achieve weekly productivity and quality standards for investigations.

**Additional Information**:
**Shifts**: Rotational (it is a 24*7 shift environment and shifts are rotational)

**Weekly Off**: Rotational two-consecutive days off (it is a 5-day working week with 2 consecutive days off.

Virtual Location - KA
- Experience or knowledge of fraud, risk management, data research, collections or banking is an added advantage.

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