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Client Support Executive

2 months ago

Remote, India Capital Street fx Full time

CSFX (broking) is an international broking and advisory services firm, that provides retail stock broking facilities. Capital Street Intermarkets Limited is a Global Business Company (GBC1) incorporated and regulated by the Financial Services Commission, Mauritius. Capital Street Intermarkets Limited is fully licensed and regulated by the FSC Mauritius as a Full Services Investment Dealer (excluding underwriting), under license number C112010690.

**ROLE BRIEF**

**Essential Duties and Responsibilities**:

- Assist in the customer care, service, and support for internal employees
- Provide exceptional service to customers during each interaction
- Address customer concerns and/or provide solutions
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction

**Minimum Qualification**
- Post Graduate or Graduate
- Must have good proficiency in English, both reading and writing
- Minimum 1 years of experience in Client Support.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Work from home

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

**Speak with the employer**

+91 8377907576

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