Sales Operations Administrator

5 months ago


Bengaluru Karnataka, India Informatica Full time

**Build Your Career at Informatica**:
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

**Sales Operations Administrator
- Bangalore, India**:
Yours primary responsibility will be to gather all necessary order documentation per our Sales Order Acceptance Policy. The documentation will need to be reviewed for accuracy and submitted for order processing promptly.

You will report to the Sr. Sales Operations Manager

**Your Role Responsibilities? Here's What You'll Do**:

- Process customers' subscription orders using the Salesforce CPQ system.
- Ensure all relevant approvals are part of order documentation. This includes discount, special pricing, and payment term approvals.
- Ensure all provisioning details have been secured.
- Maintain excellent relationship with internal customers.
- May be assigned to special projects, typically led by a senior sales operations team member for instance data management in SFDC.
- Work cross-functionally with main operational departments such as Deal Strategy, Renewals, Finance, Shipping and IT to support critical projects.
- Assist to build and document processes in a environment.
- Escalate any ongoing system issues through the appropriate channels so there are no delays using our SFDC/CPQ tools.
- Recommend process improvements and quality assurance procedures to reduce errors and increase efficiency of the order entry process.

**Education/Experience**

BA/BS or equivalent educational background.
- Minimum 1 or more years of experience.

**What We'd Like to See**:

- English spoken and written to a very high standard. Additional European language a bonus.
- Familiarity with Salesforce is required
- Familiarity with Quoting tools such as Apttus, CPQ etc.
- Excellent verbal and written communication skills, problem solving skills
- Ability to work in a team environment
- Willing to work extra hours as the sales volumes increase during our month-end and quarter-end close cycles
- Excellent time management skills and ability to work with mínimal supervision
- Self-motivated and willing to seek out opportunities for training and development

**Perks & Benefits**:

- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.


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