Call Centre Operations

3 months ago


Noida Uttar Pradesh, India Dhruva Research Full time

Dhruva Research - APM - Call Centre Operations
About Us

Dhruva Research is India’s first multimodal market research firm led by alumni from top educational and professional organizations with an ambition to become leaders in the industry. Intrigued by what ticks the brain to make decisions, randomness of opinions we aspire to bring science and methods to this space through statistical and technological advancements in the existing data collection methods. Our highly competent team from diverse backgrounds is set to disrupt the space by building sophisticated prediction systems across sectors such as elections, politics, sports and science.

Bootstrapped in the year 2020, we achieved a never seen scale of over 50 lakhs grassroots surveys by 2021. Our team is all geared to scale by 10x to continue to serve our repeat clients and reach out to more than 5 Cr individuals at the grassroots level by the year 2023.

About the Role
We are looking to recruit ambitious individuals with the zeal to solve unprecedented problem statements at the intersection of data and operations. The role will allow you to be part of the strategy formulation process working closely with the founding team and leading large scale operations across geographies in the country. We are looking for an experienced project manager who is passionate about the development process of a project. As a Project Manager, you'll be the go-to person for everything involving the project's strategy and timeline. You will join a dynamic, fast-paced environment and work with cross-functional teams to finalize requirements.

Roles and Responsibilities
- Handle end-to-end project planning, execution and management of team and operational metrics.
- Provide functional guidance, support and direction to field operation and deliver on strategy and operational plans while scaling it to large geographies.
- Drive continuous improvements in the business models by tracking core business metrics related to the operations and improving the efficiency of the business operations.
- Efficiently manage multiple projects by monitoring progress and ensure completion within planned timelines with high quality output.
- Establish high standards of the performance by ensuring proper compliance of the set processes and protocols.
- Contribute to the overall functioning of the organization by identifying opportunities to scale.
- Excellent Problem-solving skills, ability to work comfortably in a collaborative setting
- Ability to multitask and meet aggressive deadlines, and demonstrate an ability to deliver under pressure
- Should be proactive and willing to work independently

**Skills**:

- MBA/ Bachelor’s degree in Engineering, Mathematics, Statistics or related technical degree.
- Preferable experience in market research with strong capabilities in consulting/advisory work/program management.
- Experienced in structuring ambiguous problems with an ability to think laterally and in multiple dimensions.
- Communication and presentation skills to effectively deliver complex, data driven insights to management.
- High sense of ownership and ability to drive projects to execution by building consensus among stakeholders.
- Organized and focused on delivering tasks within defined deadlines.

**Job Type**: Contractual / Temporary
Contract length: 12 months

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call center: 2 years (required)

Application Deadline: 04/07/2023
Expected Start Date: 07/07/2023


  • Call Centre Agent

    3 months ago


    Noida, Uttar Pradesh, India Go4Customer Call Center Full time

    We are looking for a dedicated and enthusiastic Call Center Agent to join our customer service team. In this role, you will provide outstanding support to our customers through various communication channels, ensuring a high level of satisfaction and resolution of inquiries. **Key Responsibilities**: - Handle inbound and outbound calls with professionalism...

  • Call Centre Operator

    6 months ago


    Noida, India Gurman industries Full time

    Call centre operations, customer handeling Work from office **Job Types**: Full-time, Permanent Pay: Up to ₹20,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Speak with the employer** +91 8929002430


  • Greater Noida, Uttar Pradesh, India Dhruv Research Full time

    Job SummaryWe are seeking an experienced Call Centre Operations Manager to join our team at Dhruv Research. This role involves overseeing the entire floor operations of CATI (Computer Assisted Telephonic Interviewing) processes, including managing daily tasks, logins, attendance, and leave schedules. The successful candidate will also be responsible for...

  • Dhruv Research

    2 weeks ago


    Noida, India Dhruv Research Full time

    About Us:Dhruv Research is India's first multimodal market research firm. It is led by alumnis from top educational and professional organisations with the ambition to become the leader in the space in India. The organisation aims to disrupt the space through statistical and technological advancements in the existing data collection methods. Dhruv...


  • Varanasi, Uttar Pradesh, India AHS IT Services Pvt. Ltd. Full time

    Position Title: Call Center Representative Objective: As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction. Key Responsibilities: - Handle a large volume of inbound and outbound calls in a timely...


  • Noida, Uttar Pradesh, India Dhruva Research Full time

    Dhruva Research - APM - Call Centre Operations About Us Dhruva Research is India’s first multimodal market research firm led by alumni from top educational and professional organizations with an ambition to become leaders in the industry. Intrigued by what ticks the brain to make decisions, randomness of opinions we aspire to bring science and methods to...


  • Noida, Uttar Pradesh, India Dhruva Research Full time

    Dhruva Research - APM - Call Centre Operations About Us Dhruva Research is India’s first multimodal market research firm led by alumni from top educational and professional organizations with an ambition to become leaders in the industry. Intrigued by what ticks the brain to make decisions, randomness of opinions we aspire to bring science and methods to...

  • Call Centre Agent

    3 months ago


    Noida, Uttar Pradesh, India TumbleDry Full time

    Job Purpose: We are looking for Inbound Customer Service Representative to communicate with our customers inbound or outbound calls to sell our services. Key Responsibilities: **Manage a high volume of inbound/outbound calls from both current and prospective customers who are calling to avail our services or ask questions about the same.** Easily navigate...


  • Noida, Uttar Pradesh, India 5M CORPBIZ Full time

    **Company Name - NSB BPO Solutions Pvt Ltd** **Location - Sector 58 Noida** **Company Type - BPO** **Process - UIDAI** Gender - Male/Female Qualification - 12th/UG/Graduate Shift Timing - Rotational 24*7 ( Any 9 Hrs. including 1 hr. break) Eligibility-Fresher/Experience Language - Hindi, English Work From Office Only +91-8318110780 **Job Types**:...

  • Call Centre Experts

    1 month ago


    madhya pradesh, India IGT Solutions Full time

    IGT is hiring for the role of Call Centre Experts Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services,...

  • Call Centre Auditor

    2 months ago


    Noida, Uttar Pradesh, India Wrixty Services pvt Limited Full time

    Company name-Saber Tech Profile - Call Auditor Language-Excellent in english and hindi Location-Noida sec-16 Exp - minimum 2yr in bpo must Salary-Upto 35k in hand Age-no bar Interview-3 virtual... 1. will be Mtech test which will be walking Connect HR Raji - 70138 46485 Pay: Up to ₹35,000.00 per month **Benefits**: - Health insurance - Provident...

  • Call Centre Agent

    3 months ago


    Noida, Uttar Pradesh, India Engage Experts Full time

    **Location**: - Noida Sector 3 (Walking distance from Noida Metro Station - 16) - Bangalore (Manyata Tech Park) **Working Days**: - 6 days a week (Rotational week off) - Day Shift **Compensation**: - Up to ₹35,000 CTC (₹31,000 in-hand) per month **Payroll**: - Third-party payroll **Roles and Responsibilities**: - **Lead Generation**: Utilize...

  • Call Centre Experts

    1 month ago


    madhya pradesh, India IGT Solutions Full time

    IGT is hiring for the role of Call Centre ExpertsSpread the word and refer eligible candidates for this opportunity. Details below:Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services, ticketing,...

  • Call Centre Experts-

    1 month ago


    madhya pradesh, India IGT Solutions Full time

    IGT is hiring for the role of Call Centre Experts (Fly-into-your-career)!!Spread the word and refer eligible candidates for this opportunity. Details below:Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • Inteliqo Technologies

    4 weeks ago


    Noida, India Inteliqo Technologies Private Limited Full time

    Senior Manager Operations - BPO About Inteliqo:In today's fast-paced and ever-evolving business landscape, organizations are constantly challenged to enhance their operational efficiency and improve customer satisfaction. Inteliqo Technologies, a pioneering startup in customer experience management and business transformation, is stepping up to meet...

  • Call Centre Operator

    6 months ago


    Noida, India Gurman industries Full time

    Collection of EMI and Bouncing charges via calling work from office only **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass)...

  • Call Centre Operator

    6 months ago


    Noida, India Gurman industries Full time

    Collection of EMI and Bouncing charges via calling work from office only **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) Work...

  • Call Centre Agent

    7 months ago


    Bhopal, Madhya Pradesh, India Offical One Clickk Solution Full time

    Role - Call Centre Agent Location - Bhopal Good Communication Required Immediate Joiner Needed Salary - 13,000/- to 18,500/ - Fresher and Experience both can apply **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹13,000.00 - ₹18,500.00 per month **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹13,000.00 - ₹15,000.00 per...

  • Call Centre Agent

    3 weeks ago


    Bhopal, Madhya Pradesh, India Hemocean outsourcing Full time

    Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...

  • Call Center Executive

    1 month ago


    Noida, Uttar Pradesh, India Red Cube Infotech Full time

    Greetings from the Red Cube Infotech. We Have immediate hiring for Calling process for international BPO for Uk /Us Process. We are looking Freshers Male Female for the calling Process. Should be Knowledge about BPO / Call Centre calling process. 6 Days Working, Sunday Off Time - 1.30 pm - 10.30 pm (Rotational Shift ) QUALIFICATION ': 12th pass...