Avp - Business Operations (Market Places)

6 months ago

Pune, India Merkle Sokrati Full time

Company Description
**About Dentsu India**:
**Dentsu international comprises of six leadership brands -** Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients every day to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:
**Merkle is a global data-driven, technology-enabled performance marketing agency.** For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2018 net revenue of $846million.

**Job Description**:
**Role summary**:
**Hiring for**: Merkle Sokrati - Dentsu International Company

**Location**:Baner, Pune

**Designation**: E - Retail AVP - Business Operations (Market Places)

**Key Responsibilities**:
**Overall responsibility**:

- Grow the Retail Media business for the agency through strategic inputs and day to day guidance to the e-Commerce team

**Capability development responsibilities**:

- Lead capability development and marketing initiatives for the e-Commerce function
- Collaborate with cross-functional teams to drive adoption of e-Commerce services by existing clients
- Understand and stay current on industry trends, competitive landscape and internal product development efforts
- Drive internal projects to completion and enable team to address any challenges
- Update agency’s management on capability development, timelines and results

**Performance delivery responsibilities**:

- Manage, grow and develop a team of 30+ e-Commerce specialists
- Build thorough understanding of client’s business, category, product, brand, customers and competitive landscape
- Provide strategic guidance to e-Commerce team in developing strategic and tactical plans in line with client’s business goals
- Help the team to collaborate with Client Servicing managers, technology teams and platform POCs to implement and deliver on client commitments on-time and on-plan
- Drive strategic client engagements on performance strategy and, media planning; step in to manage client escalations when required.
- Be accountable for Quarterly Business Review meeting and showcase business growth to clients.
- Do annual planning & strategy preparation for the assigned portfolio
- Leverage extended dentsu ecosystem to build working solutions for the client Leverage extended Dentsu ecosystem to deliver overall ‘business goals for the client

**Qualifications**:
**Who you are**:

- You should have at least 7-10 years of overall digital marketing experience and have worked with a start-up or an agency in an operations/ account management/ engagement role.
- You should have Hands on working knowledge for Paid and Organic Media Operations on channels like Amazon and Flipkart for at least 3-4 years
- Experience of working on Quick Commerce and Social Commerce will be beneficial.
- You have strong program management skills including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
- Strong solutioning, negotiating and pitching skills. Must be able to exert influence and drive initiatives across the organization.
- You are exceptional at problem-solving, analytical skills and business understanding.
- You are great at articulating your thoughts and presenting a clear well-defined structure.
- You are a self-starter, Love Digital Marketing and everything around it.
- And most importantly, LOVE customers & strive for every inch of their satisfaction.

Additional Information
**And if you’re excited about**:

- Being a part of the company doing something amazing & redefining stuff.

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