Pre-sales Executive
1 month ago
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**Presales Support**:
- Respond to customer inquiries and provide detailed product information in Hindi.
- Assist potential customers in understanding product features, benefits, and pricing.
- Collaborate with the sales team to identify customer needs and provide appropriate solutions.
**Customer Support**:
- Address customer issues, concerns, and queries promptly and professionally in Hindi.
- Ensure timely resolution of customer complaints and escalate complex issues to the appropriate departments.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to gather feedback, improve services, and enhance overall customer experience.
**Sales Coordination**:
- Coordinate with sales teams to schedule product demonstrations, meetings, and presentations for potential customers.
- Assist in preparing sales proposals, presentations, and contracts as needed.
- Update CRM systems with relevant customer information and sales activities.
**Market Research**:
- Stay updated on industry trends, market competition, and customer preferences in Hindi-speaking regions.
- Provide insights and feedback to the marketing and product teams based on customer interactions and market research.
**Requirements**:
- Fluent in spoken and written Hindi, with proficiency in English for internal communication.
- Proven experience in customer service, sales support, or related roles. Freshers with basic sales knowledge can also apply.
- Excellent communication and interpersonal skills with a customer-oriented approach.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work independently and collaborate effectively with cross-functional teams.
**Benefits**:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and skill development.
- Health insurance, paid time off, and other benefits as per company policy.
- Dynamic and supportive work environment with opportunities to work with diverse teams and projects.
Pay: Up to ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- Pre-sales: 1 year (required)
- Customer support: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
Work Location: Remote
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