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Pre-sales Executive

1 month ago

Remote, India Entri Software Private Limited Full time

__

**Presales Support**:

- Respond to customer inquiries and provide detailed product information in Hindi.
- Assist potential customers in understanding product features, benefits, and pricing.
- Collaborate with the sales team to identify customer needs and provide appropriate solutions.

**Customer Support**:

- Address customer issues, concerns, and queries promptly and professionally in Hindi.
- Ensure timely resolution of customer complaints and escalate complex issues to the appropriate departments.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to gather feedback, improve services, and enhance overall customer experience.

**Sales Coordination**:

- Coordinate with sales teams to schedule product demonstrations, meetings, and presentations for potential customers.
- Assist in preparing sales proposals, presentations, and contracts as needed.
- Update CRM systems with relevant customer information and sales activities.

**Market Research**:

- Stay updated on industry trends, market competition, and customer preferences in Hindi-speaking regions.
- Provide insights and feedback to the marketing and product teams based on customer interactions and market research.

**Requirements**:

- Fluent in spoken and written Hindi, with proficiency in English for internal communication.
- Proven experience in customer service, sales support, or related roles. Freshers with basic sales knowledge can also apply.
- Excellent communication and interpersonal skills with a customer-oriented approach.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work independently and collaborate effectively with cross-functional teams.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and skill development.
- Health insurance, paid time off, and other benefits as per company policy.
- Dynamic and supportive work environment with opportunities to work with diverse teams and projects.

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Pre-sales: 1 year (required)
- Customer support: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote