F&a Operations Processing Assoc

2 months ago


Chennai Tamil Nadu, India NTT DATA Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding and actioning promptly to the inquiries and responses.
- Communicating with customers, internal teams, and client through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Knowledge about the banking industry complaints and customer support
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with peers and internal teams as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Adhere to all appropriate and agreed standardized processes and procedures.
- Provide narrative in English language to include proper grammar and sentence structure.
- Acting as the Subject Matter Expert for the team
- Attending team meetings and customer calls to gather feedback and updates.



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