Current jobs related to Service Desk Transition - Bengaluru Karnataka - CGI

  • Service Desk Executive

    4 months ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-3-8 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Service Desk Executive

    1 month ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Service Transition Specialist

    4 weeks ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • French Service Desk

    4 months ago

    Bengaluru, Karnataka, India Cognizant Full time

    French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

  • Japanese Service Desk

    1 month ago

    Bengaluru, Karnataka, India impact pvt Full time

    Role : Japanese Service Desk Experience : Min 1 year of experience as Japanese Service Desk Location : Bangalore Salary : 9 LPA Certification : JLPT3/JLPT2 Skill : Troubleshooting, Configuration, Outlook, SLA, Ticket Education : Graduation Notice : Immediate **Education**: - Bachelor's (preferred) **Experience**: - Japanese Technical support: 1...

  • Service Desk Support

    4 months ago

    Bengaluru, Karnataka, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** *** - We have openings for Service Desk Support with one of our MNC Client. Please find the details below. Loc: - Bangalore- NP: - Immediate to 30days- Exp: - 2-6years JD: 1. Good Communication...

  • Service Desk Executive

    2 weeks ago

    Bengaluru, Karnataka, India Harman International Full time

    Location: - Bangalore - Karnataka, India - EOIZ Industrial Area - Job Family: - Engineering - Worker Type Reference: - Expat - Permanent - Pay Rate Type: - Salary - JOB ID: - R-38959-2024 **Description & Requirements**: Service Desk Executive ( 4 years Experience) What to expect - Good communication and writing skills. - Hands-on experience with all...

  • Service Desk

    4 months ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...

  • Service Desk

    4 months ago

    Bengaluru, Karnataka, India Bangalore Startegic Company Full time

    Acts as single point of contact for all IT related issues. - Provides status and updates on tickets to authorized users - Adherence to policies and procedures, closure of open calls after resolution. - Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution - Identifying the issue and...

  • Service Desk Agent

    3 months ago

    Bengaluru, Karnataka, India bangalore strategic solutions Full time

    **Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...

  • Service Desk Executive

    1 month ago

    Bengaluru, Karnataka, India CIS Worldwide Ltd Full time

    Service Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...

  • Service Desk

    3 months ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: Service Desk **Location**: Bangalore **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...

  • Senior Service Transition Specialist

    3 days ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Service Desk Associate

    4 months ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    Position: Technical Support/Service Desk Agent - Level 1 Location: Bangalore Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...

  • Front Desk Executive

    4 months ago

    Bengaluru, Karnataka, India Integgral Corporate Service Full time

    **Urgent requirement** **Front Desk Executive**: - Location - Bangalore - Minimum Experience - 2-3 yrs - Preference - Hospital or Hospitality Background - Qualification - Bachelors in Hotel Management, BSc Tourism and Hospitality, Diploma in Hotel or Hospitality Management, BA, BCom - Well-versed in speaking Kanada and Hindi - Good Communication Skills -...

  • Service Desk Executive

    2 weeks ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Technical Support Associate (International Voice Process)* Must have fluent communication skills Eligibility Criteria: Any graduate with minimum 1 year of experience in Technical support voice process (service desk) Min 1 yr of Exp in International/Domestic both - upto 4 Lpa + Allowance (night shifts) + Incentives Min 2 yr of Exp in International only -...

  • IT Service Desk Support

    4 months ago

    Bengaluru, Karnataka, India SSquad Global Full time

    Responsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...

  • Front Desk

    2 weeks ago

    Bengaluru, Karnataka, India hyre global service pvt.ltd. Full time

    **Job Title**: Front Desk Executive **Location**: Bangalore **Work Mode**: Permanent, Work from Office (WFO) **Experience**: 1+ Years **Languages Required**: Hindi, English, and Tamil **Roles and Responsibilities**: - Greet and assist visitors with a professional demeanor. - Answer and manage phone calls, directing them appropriately. - Handle visitor...

  • Front Desk Receptionist

    1 week ago

    Bengaluru, Karnataka, India hyre global service pvt.ltd. Full time

    **Job Title**: Front Desk Executive **Location**: Bangalore **Work Mode**: Permanent, Work from Office (WFO) **Experience**: 1-3 Years **Languages Required**: Hindi, English, and Tamil **Roles and Responsibilities**: - Greet and assist visitors with a professional demeanor. - Answer and manage phone calls, directing them appropriately. - Handle visitor...

  • Service Desk

    3 months ago

    Bengaluru, India Bloom Consulting Services Full time

    **Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

Service Desk Transition

3 months ago

Bengaluru Karnataka, India CGI Full time

Service Desk Transition - PM

Job Title

Service Desk Transition - PM

Job Overview

IT Service desk transition - Project Manager

Manages and co-ordinates the IT Service Desk transition from incumbent to new provider in co-operation with the new provider Project Manager and project team.

The detailed tasks and deliverables of the project manager cover Client’s own activities and Client’s obligations as part of the transformation project that is contracted with the respective Provider and are listed below:

- Understanding of overall functionality of frontline and remote support.
- Experience in handling complex projects with interlinking dependencies.
- Key player, quick learner with a proven record of understanding and delivering to the need of hour.
- Experienced in manging projects for next gen tools like Nexthink, LogmeIn, Avaya and CTI integrations.
- Understanding of delivery models for service operations and also the interlinks.
- Understanding of SLA, KPI’S and reporting structure and experienced in handling such projects.
- Good understanding of ServiceNow operation workspace, AWA, and should have handled projects managing service changes, onboarding and support queue management.
- Capability to gather valuable outcomes from complex data structures and finding the dependencies.
- Problem solver and understanding of experience level agreement, knowledge flows, operational and experiential metrics.
- Understanding of multi-channel advance support structure and its delivery requirements.
- Prepare or support the preparation of Client owned project milestone deliverables like LCAP (Legal Compliance Assessment Profile), Architecture Compliance Evaluation (EN100), Workers Council documentation (if applicable), Business Risk assessment, Business Owners Acceptance, Internal Control assessment, User Acceptance Tests, etc. as per the deliverables list (MA150) of Client’s Project Management Methodology (PMM).
- Manage and support the Provider’s project manager with the timely delivery of the Provider’s deliverables in good quality for each of the project milestones; this includes planning the Client activities in the project and ensuring these activities are correctly reflected in the project plan
- Support and ensures incumbent transition activities like: Knowledge transfer, playback events etc.
- Support - where applicable - the Provider’s project resources with
- data gathering
- organization of workshops including the participation in these workshops of the appropriate Client resources
- review and manage the approval of designs, test plans and test acceptance criteria
- provisioning of licenses
- communication content and communication plan
- training content and training plan
- the build of services including any changes needed in the network
- the pilot(s)
- the deployment
- the hand-over to service delivery
- the setup of the service management and reporting using the agreed tools including Client tools
- getting timely and sufficient access to the appropriate Client resources to execute the project
- the preparation of any other project deliverables as per Client’s PMM
- Manage the Client dependencies in the project and support with the management of the intra-program and intra-project dependencies
- Manage the Client risks in the project, which includes the definition and/or management and/or execution/implementation of the relevant risk mitigation actions.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**

**Required qualifications to be successful in this role