Bpo Trainer
5 months ago
a) New Hire Training - Product & Soft skills
b) Agent performance Post 30 days of training
c) Refresher Training
d) Call Monitoring
e) To understand why protecting information is important
f) to understand the relationship between the information they maintain and information security and hence their responsibility to maintain data accurately and in a timely fashion
g) to be able to distinguish between types of information (and hence, what is important to protect)
h) to understand why it is good practice to back up data, change passwords, etc
a) Training Batch Throughput
b) Attrition During Training
c) Agent performance Post 30 days of training
d) Agents Feedback
a) Conducting training sessions.
b) Identifying individual training needs.
c) Designing and preparing the training module.
d) Coordinating with Team Lead in regarding to process improvement
e) Conducting different training session
f) Preparing, distributing and checking
g) Assessment sheets.
h) Giving individual feedback.
Good Knowledge on the products and services offered by the project
Should be effectively be able share thoughts and observations during the call calibrations or call listening session with the clients
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Good Communication Skills - Fluency in English is mandatory with multi linguistic skills an added advantage basis project requirements
Active Listening - Ability to listen to recorded / live calls and assess the call quality and customer service
Interpersonal skills / to deliver feedback to the associates and the management team.
**Job Types**: Full-time, Permanent
Pay: ₹400,000.00 - ₹450,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Trainer: 1 year (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person
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