Customer Service/call Center Supervisor

4 months ago


Panchkula, India Terrasparq Tech Pvt. Ltd. Full time

**Primary Purpose**:
**Responsibilities**:

- Provide quality and efficient customer service and technical support through direct interface with customers and clients as well as supervision of a team of agents
- Communicate goals and provide regular performance feedback to develop agents to perform at their absolute best
- Keep up with day-to-day leadership duties and tasks including handling escalated customer issues and general tickets
- Be a confident problem solver
- Constantly evaluate workflows and provide insight on how to improve the efficiency of those flows
- Understand the top user issues and make recommendations to improve processes and policies
- Lead and/or participate in projects outside the scope of your department, as assigned by your manager.
- Ensure agents have appropriate training and other resources to perform their job
- Respond to and resolve issues expressed by team members.
- Create and maintain a high-quality work environment
- Assist the manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
- Be able to balance and prioritize tasks based off business and client needs

**Requirements**:

- Ability to lead people in a fast-paced environment
- Ability to train others to effectively handle all the positions within your team
- Effective communication skills (verbal and written)
- Ability to multi-task, prioritize and manage time effectively

**Salary**: ₹40,000.00 - ₹70,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Team Lead: 7 years (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 7986144383


  • Call Center Executive

    5 months ago


    Panchkula, India Talent Belter Full time

    **Trainee /Call Center Executive (Female) /Fresher** **Salary: ₹12,000 - ₹15,000 + Incentive** **Location: Sector-11, Panchkula** **Time: 10 am - 6pm (Monday - Saturday)** Join a leading pharmaceutical company as a **Trainee /Call Center Executive,** playing a vital role in promoting pharmaceutical products and contributing to the company's...


  • Panchkula, India British IELTS Full time

    **Responsibilities** 1. Should be proficient in **Spanish **language. 2. Manage large amounts of inbound calls in a timely manner 3. Follow communication “scripts” when handling different topics 4. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 5. Seize opportunities to upsell...

  • Call Center Executive

    5 months ago


    Panchkula, India Avidus SMPL Full time

    We are hiring call center executive for our Organization. we have more than 10 Haryana Govt. Inbound Process without any target. Executive must have graduation degree. fresher and experienced both can apply. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 per month **Benefits**: - Health insurance - Leave encashment - Provident...


  • Panchkula, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Graduates for Calling

    5 months ago


    Panchkula, India Rednirus Digital Media Full time

    As an undergraduate working in a calling role at Rednirus Digital Media, you will be responsible for making outbound calls to potential customers or clients, handling inbound calls for customer service, and generating leads. You will also be expected to maintain call logs, adhere to calling scripts, and achieve calling targets. This role provides an...


  • Panchkula, India CAREER PATH CONSULTANCY Full time

    Description: Free Accomodation Provided !! Industry: BPO / Call Centre Role Category: Voice **Benefits**: - Commuter assistance - Food provided - Free Accomodation Schedule: - Fixed shift - Monday to Friday - Night shift - US shift Supplemental pay types: - Performance bonus - Yearly bonus **Language**: - English (required) Shift availability: -...


  • Panchkula, India Jeevan Herbal Pharmaceuticals Full time

    _**Urgent Hiring For Female Customer Care Executive**_ **Responsibilites**: **Customer Care II Problem Solving** - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries,...


  • Panchkula, India Jeevan Herbal Pharmaceuticals Full time

    _**Urgent Hiring For Female Customer Care Executive**_ **Responsibilites**: **Customer Care II Problem Solving** - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries,...


  • Panchkula, Haryana, India Piegon Media Pvt Ltd Full time

    Job Title: Customer Service RepresentativePiegon Media Pvt Ltd is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering customer inquiries, resolving issues, and providing excellent customer service.Key Responsibilities:Answering customer calls and responding to their...


  • Panchkula, India Employee Solutions Full time

    Customer Care Executive Profile ** * - Job description for - Designation : Customer Care Executive (Inbound Voice Process) * - CTC Offered: - Upto 10000 Take home for Hindi & English - Training period : 15 Days (we pay stipend per day 100rs) - Shifts : For girls it's a window of 7 to 7 and for boys it will be 24/7. (Rotational shifts and week offs) -...

  • Tele Calling Executive

    5 months ago


    Panchkula, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Make outbound calls to potential customers to introduce our products or services. Explain product features and benefits to generate interest and answer queries. Schedule appointments for sales representatives or follow up on leads. Maintain accurate and detailed records of calls and customer interactions. Achieve daily and monthly targets for call volume...

  • Despatch Supervisor

    5 months ago


    Panchkula, India PEARL INDUSTRIES Full time

    The Dispatch Supervisor manages the daily work of the assigned dispatch to plan, execute, monitor and manage a component of assigned drivers/equipment and implement customer plans, routes and schedules. Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Panchkula, Haryana, India AAA Solutions Full time

    Job Opportunity: We are seeking a highly skilled Technical Support Executive to join our team at AAA Solutions.About the Role: As a Technical Support Executive, you will be responsible for providing exceptional customer service and technical support to clients.Key Responsibilities:Resolving technical issues via phone, email, or chatProviding detailed...


  • Panchkula, India Webomaze Technologies Full time

    Interact with customers to solve issues and questions about products, services, and policies - Maintain a positive and friendly tone with customers at all times - Listen to customer complaints and try to identify the cause of their problem to your best ability - Identify the appropriate response and strategy to solve customer issues as quickly as possible -...

  • Tele Calling Executive

    5 months ago


    Panchkula, India Nex HR Essentia Full time

    **Roles and Responsibilities** 1. Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...


  • Panchkula, India AV TRADERS Full time

    Daily follow ups with exiting customer call on leads and sale product achieve daily targets revert customer querries **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (required) - Sales: 1...

  • Tele Calling Executive

    5 months ago


    Panchkula, India piegon media Private limited Full time

    **Roles and Responsibilities** - Make outbound calls to potential customers - Introduce our services and explain their benefits - Generate leads and follow up with prospects - Handle customer inquiries and provide accurate information - Maintain a database of customer information - Achieve daily and monthly targets - Collaborate with the sales team to ensure...

  • Tele Calling Executive

    5 months ago


    Panchkula, India piegon media Private limited Full time

    **Roles and Responsibilities ( Telecaller )** - Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in...


  • Panchkula, India Dazonn Technologies Private Limited Full time

    **Location**: Sector 20, Panchkula **Fresher Only** **Work from Office** **Job Type**: Full-Time **Responsibilities**: Handle inbound/outbound customer calls professionally Provide exceptional service, address inquiries, and resolve issues promptly Maintain records and collaborate with the team for efficient support Meet performance...

  • Tele Calling Executive

    5 months ago


    Panchkula, India piegon media Private limited Full time

    **Roles and Responsibilities ( Telecaller )** - Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in...