Customer Service Representative

1 week ago

Panchkula, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

The given role is for a premium ecommerce brand’s process.

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through voice and non voice methods.
- These call center representatives provide query assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements

**Who all can apply?**
- Graduates plus 2 years experience must
- **At least 1 year experience on a non-telecom process**:

- Good communication skills - both English and Hindi
- Typing speed & accuracy of 25 WPM with 85% accuracy
- Salary : Up to INR 18,400 per month
- Consultants should be able to display a high level of empathy while dealing with customer problems and humanize the communication aspect irrespective of the channel of interaction
- People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant, receptionist, guest relations, soft skills trainer can also apply

**Salary**: Up to ₹18,400.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- total customer service: 2 years (required)
- non-telecom Customer service process: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: On the road

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