Live Chat Assistant

2 weeks ago

Delhi, India Nihal Nihal Nihal Productions Full time

**Location**: Home based/Remote

**Job Summary**: We are seeking enthusiastic individuals to join our team as Live Chat Assistants. The primary responsibility of this role is to provide exceptional customer service through live chat support. As a Live Chat Assistant, you will be responsible for interacting with customers to resolve their issues and answer their questions through an online chat platform. This is a work-from-home position that offers flexible work hours and the opportunity to earn a minimum of $400+ per month.

**Responsibilities**:

- Engage in live chat conversations with customers and provide them with accurate and timely responses to their inquiries
- Handle customer complaints and resolve issues in a professional and timely manner
- Document all customer interactions and follow up on any unresolved issues
- Provide product and service information to customers
- Ensure customer satisfaction by exceeding expectations and going above and beyond to provide excellent service
- Collaborate with other team members to identify areas for improvement in our customer service operations
- Maintain a positive and professional demeanour at all times, even in difficult situations

**Requirements**:

- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- Ability to work independently and as part of a team
- A reliable internet connection and a suitable workspace to work from home
- Ability to work full-time or part-time hours, depending on business needs
- No prior experience required - we provide comprehensive training and ongoing support to ensure your success in this role

**Qualifications**:

- High school diploma or equivalent required
- Previous experience in customer service, sales, or a related field is a plus, but not required - Positive attitude and willingness to learn and grow in a fast-paced environment

**Benefits**:

- Competitive compensation package, including opportunities for performance-based bonuses
- Flexible work hours and the ability to work from home
- Comprehensive training and ongoing support to ensure your success in this role
- Opportunities for career advancement within the company

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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